Aura: AI Shopping Assistant

The 30-day free trial was what made us comfortable giving Aura Connect a proper try. It gave us enough time to set everything up, see how it worked with real shoppers, and decide whether it was right for our store. The setup was simple, and the proactive messages feel well timed rather than like another annoying popup. It has helped shoppers when they’re unsure about what to choose, and we’ve seen improvements in both conversion and actual order volume. The trial felt long enough to evaluate the app properly instead of judging it after only a few days.

We sell cooling bedding built around materials and technology that are not always easy to explain on a product page. Shoppers may understand that a comforter is “cooling,” but still want to know how the fabric works, which option suits a hot sleeper, or how two products differ.
Aura Connect has been particularly good at turning that technical information into clear, easy-to-understand answers. What impressed us most is that it does not simply sit in the corner like a normal chat widget—it notices hesitation and starts a relevant conversation. Its knowledge base also helps keep the answers consistent with our product information and store policies.

When someone buys pet stairs, “three steps or four” is only the beginning. The right choice depends on the pet’s size, age, mobility, joint condition, and the height of the sofa or bed.
Many pet owners hesitate because they are worried about choosing the wrong option, but they do not always contact support. Aura Connect can step in, ask about their situation, and explain the differences between similar products. That makes it especially useful for a catalog like ours, where products may look similar but are designed for different needs.
We also like being able to review the assisted journey and see the touchpoints that happened before an order. It feels like a genuine shopping guide rather than an automated FAQ.