Reviews (763)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this genuinely free app for handling core multi-currency needs, especially for stores without Shopify Payments. It auto-detects visitor location, converts prices instantly (often without page reload), and helps sell more easily to international customers. Many find setup quick, simple, and beginner-friendly, with useful customization. Live chat support is frequently praised as fast, patient, and clear, often resolving issues in minutes.
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1. Impressive customer service. EJ went out of his way to assist us with our technical concerns and recommended the relevant solutions from Nova especially as we are still learning about the app. He also shared key points based on his observation on how we can enhance the look and features of our website.
2. The set up too was relatively easy compared to other apps we considered that needed additional extensions before integrating into Shopify.
Thank you for the fantastic feedback! We're so glad to hear that our team could assist with your technical concerns and provide helpful suggestions to enhance your website. We're also happy to know the setup was easy for you—no extra extensions needed! If you need any more assistance, we’re always here to help!
- Kevin & Nova Apps Team
Unfortunately the currency update is not working well when you update the quantity in the cart page, the price will switch to the default currency sometimes when you change the quantity
Terrible customer service. Responses are formulaic and clearly copy-pasted from templates, showing a complete lack of effort or logical problem-solving. They prematurely diagnosed an incompatibility with our store, when in fact the issue was caused by another app—a clear indication of poor training and engagement from their support team.
I can’t comment on the app itself, as we couldn’t even get past the initial setup due to their unhelpful customer service. Would not recommend based on this experience(Michele).
My country's currency is not on the list. So when customers visit my store and change from the initial currency on display, they are not able to change it back to Naira for display.
The installation process is really simple.
Support response rate is really fast and straight to the point with no fluff and many questions, overall I'd say it's one of the best apps we've installed in all of our stores.
Thanks for the fantastic review! We're glad the installation was a breeze and that you're loving the app. 😊
- Kevin & Nova Apps Team
Easy to set up thanks to the support provided by Jon. Clean interface and not very instrusive. The only drawback is the converter position are limited to the four corners which is limited for mobile layout.
Thanks for your feedback! We're glad setup was a breeze with our support. Your point about the converter positioning is noted - we're always working on improvements.
- Kevin & Nova Apps Team
Worst app. Don't waste your time it It just Converts currency on Product page but when User Proceeds to checkout it switch backs to Store's Native currency.
Hi there,
Pat here from Nova Apps Tier 2 Support. I've just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it.
I understand your frustration with the currency conversion issue, and I'm sorry that we weren't able to meet your expectations in this regard. Unfortunately, Shopify does not allow apps to customize the checkout process, including currency display. As a result, when customers proceed to checkout, prices will revert to your store's native currency, regardless of their selections elsewhere on the site.
This restriction is likely in place for security reasons, as the checkout page contains sensitive customer and bank details. While we would love to provide a seamless currency conversion experience throughout the entire purchasing process, it's currently beyond our control due to Shopify's limitations.
Please know that we take every piece of feedback seriously and are continuously striving to improve our services. If you ever reconsider using our app in the future or have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.
Once again, I apologize for the inconvenience caused, and I wish you the best of luck with your future endeavors.
Best regards,
Pat
Jon was very helpful and efficient. It would be nice if we could customise the cart notification placement though. Still a great free app nonetheless.
Thanks for your kind words! We're thrilled you find the app helpful. Your suggestion about customizing cart notification placement is noted. Glad you're with us!
- Kevin & Nova Apps Team
The app does the task well. The support provided by Therese is highly appreciated, she quickly helped us with the settings and also had a few recommendations - quick fixes that we could do to improve the user experience on our website. Would recommend downloading the app and reaching out to the customer support team if you need any assistance. It's not a bot but actual humans that help you out.
We're thrilled to hear our app and support team made a difference for you! Thanks for recommending us. Remember, we're always here to assist with real, human help. 😊
- Kevin & Nova Apps Team
I was having issues accessing information that I needed and Izzy was very quick to help me fix it and she was very quick. Thank You Izzy
So glad we could get that sorted quickly for you. We’re always here to help whenever you need it. Thanks so much for your kind words!
- Kevin & Nova Apps Team
