BSS B2B Wholesale Pricing

Hi dear,

First of all, we’re genuinely sorry for the frustration and disappointment this experience has caused you. We completely understand why you raised this concern, especially when the feature was still shown in our documentation and the article had been updated recently.

We’d like to clarify what happened here. The issue you encountered comes from the compatibility between our BOGO module and Net Terms. The BOGO module is an older feature, and unfortunately, it does not reliably work with Net Terms. However, we recognize that this limitation was not clearly communicated in our documentation. That is something we should have made clearer, and we sincerely apologize for the confusion.

More importantly, we understand that simply being told to “avoid” the feature was frustrating and did not address your actual needs. That was not the experience we wanted you to have with our support team.

We’ve already reached out to you by email because we’d really appreciate the chance to speak with you directly, understand how you’re using BOGO and Net Terms, and discuss what we can do from our side.

We’re also working on a new and more stable BOGO solution, and we’d be happy to share our plan with you and discuss whether it could better fit your requirements.

As you’re also using multiple BSS solutions, we truly value your business and the trust you’ve placed in us. We sincerely hope we can have a meeting with you and your team, listen to your concerns in more detail, and work together toward a solution rather than simply leaving things where they are today.

We’ve sent you an email and sincerely hope we’ll have the opportunity to speak with you soon. Thank you for taking the time to share this feedback with us. It genuinely helps us identify where we need to do better.

We are very sorry to hear about your experience and completely understand your frustration. This is definitely not the experience we want our users to have, and we appreciate you taking the time to share your feedback.

We take reliability and support seriously, and we would love the opportunity to help resolve the issues you’ve encountered. Could we schedule a call to better understand your setup and the themes you are using? Our team is committed to investigating thoroughly and finding a solution that works for you.

Thank you again for your honest feedback. We genuinely value your experience and the opportunity to make things right.

Hope to hear from you soon!

Hi there,

Thank you so much for taking the time to share your feedback.

I'm Mida, Team Leader from BSS Commerce. First of all, we’re truly sorry to hear that our pricing structure didn’t meet your expectations. We completely understand that features like tax-exempt status are essential for B2B businesses.

Just to share a bit of context — implementing the Tax Exemption feature involves ongoing costs on our end, particularly for integrating and maintaining third-party APIs that validate VAT numbers across different regions, especially for EU and other international compliance standards. That’s why this feature is currently included in our higher-tier plans.

That said, we truly value your input and understand how pricing can be a deal-breaker. While we haven’t had the chance to assist you yet, we’d really appreciate an opportunity to learn more about your needs and explore if there’s a better way we can support you.

If you’re open to it, please feel free to reach out to us at support-sbc@bsscommerce.com. We're happy to discuss in more detail and possibly find a better fit for your use case.

We genuinely hope you might consider revising your 1-star review — it means a lot to a small but passionate team like ours. Either way, thank you again for the constructive feedback — it's helping us shape the future of our app.

Hi there,

My name is Mida, Team Leader at BSS Commerce.

I’m truly sorry to hear about your recent experience with our app, and I completely understand your frustration. We strive to provide the best possible service, but it seems we fell short in this case.

Many Shopify themes can sometimes cause conflicts with third-party apps, and we would be more than happy to offer free support to resolve any issues you encountered.

Regarding the custom pricing configuration and VAT fee deduction, I acknowledge that this can be a bit complex. I sincerely apologize that one of our agents wasn’t able to guide you through the process as thoroughly as you needed.

We would really appreciate the opportunity to make things right and help improve your experience. Please don’t hesitate to reach out at support-sbc@bsscommerce.com, and we’ll do everything we can to assist you further.

Thank you for your understanding, and we hope to hear from you soon!

Hi there,

This is Mida, Product Leader of BSS B2B Solution.

First of all, thank you for taking the time to share your experience. I’m truly sorry for the frustration this situation has caused.

I’ve reviewed the full conversation, and I can confirm that the issue related to the form installation was resolved around 13 hours ago. It would mean a lot to us if you could take a moment to check your store and see if everything is now working as expected.

While we clearly fell short of your expectations this time, your feedback is incredibly valuable—it helps us learn and improve. Please know that we are committed to delivering the highest level of service and support possible.

Looking forward to hearing you soon at support-sbc@bsscommerce.com or via our Live Chat from the app!

Hi there, this is Jonas from BSS Commerce. So sorry for the inconvenience that you faced.

I've double-checked the conversation you had with one of our agents and it seems like she has shown you the cause of the issue already.

Our dev said that the actual issue was caused by the theme, not our app. We have removed our app code from your site yesterday and also helped you fix the issue with the theme.

Hopefully, you can double-check one more time on your end and revise your experience. Thank you so much!