Reviews (58)

Overall rating
3.7
Counts per rating level
  • 71% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 22% of ratings are 1 stars
November 24, 2021

Worst experience ever, download this app for our special BLACK FRIDAY discounts. I am sure as a business owner everyone know B.F. is the most important day a year. I set the time for 12.30 am, and it did not work. I contacted live chat no help at all. It is almost 2 am I have wasted my 2 hours so far. Waiting here to publish my Black Friday theme before I sleep but the app is not working at all. While I was writing this review, it started to work, and now there is more discount than I put on the app. I deleted the campaign, and prices did not come back. OMG, SUCH A WORST EXPERIENCE. Now I have to open all the products one by one and put the price.

Body Massager
Canada
About 13 hours using the app
TenGrowth replied November 24, 2021

Please accept our sincere apologies for making you wait.
Our team understands the importance of Black Friday, and we are sorry for not solving the problem immediately. We would like to improve your experience with our app and your experience with the support services if you give us a chance.
The prices can be always reversed by tech team.

Edited December 27, 2020

UPDATE OF THIS APP:
Our store was being off 3 days during the Boxing days due to the issue related to this app. Their support is too slow. They said "we have been working all night to fix it up" and once you ask them for help you get your answer the 2.nd day. If they caused this issue and we have lost thousands of dollars they should take this case as the highest priority but guess what? They took a day off. When you ask them how they manage refund for what they did then they say "we talk about later". What the hell is this? Trying to avoid their responsibility? The funny part is they said "we have fixed it" and then we found out that 50% of our products had an incorrect product price. So another day our store offline. We don't even lose money but also our loyal customers as they said they will never purchase with us again!!!!!!!!!
I 100% RECOMMEND DON'T USE THIS APP AND NOT EVEN THIS COMPANY EITHER. NEVER WORKED PROPERLY.
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Beware for this app. We have been using it for a year and we hoped that it helps us with changing the price of the product in bulk. HAS NEVER RUN CORRECTLY. We gave them a chance to fix it, and every time we used it, it only messed up our theme and product pricing. We ran a campaign for sales (21% discount) and guess what happened? It ran 4 times for the same discount for the whole store, which means that if the price of the product was $ 60, then their campaign reduced the price by 4 x 21%. All our products, therefore, fell by 84%. Their application was also faulty at the moment and we didn't have a chance to stop it or at least suspend it. I had to manually set a password and freeze the store, otherwise, we could lose thousands of dollars. This happened 3 times in a few months. And reach out their support is another story. Takes weeeeeeks. I just hope they will provide some refund for what they caused. ------------------------------------------------------------------------------------------------------
See the other review from E.Leigh's. They had the same issue as us. I really want the refund for what they caused. DON'T USE IT!!!!!!!!!!!!!!!!!!!!!!!!..............

Guru Muscle
Australia
11 months using the app
December 25, 2020

It double and triple discounted items without our consent. We've lost over $20K because of this app.

E.Leigh's
United States
4 months using the app
TenGrowth replied January 15, 2021

Please accept our sincere apologies for this unpleasant situation. We highly appreciate you reinstalled the app and giving us a chance to fix it. The issue was fixed, and the same situation shouldn't be repeated.
TenGrowth team apologies for the inconvenience.

August 28, 2020

Terrible, the second time had to edit my own 1600 SKU manually. This App basically cost me a lot of my business. It's not working properly at all. Do not install it if you want a headache. Tried once to contact them instead of looking into the problem saying which product is it, I mean almost my whole page I said, never really help also. They should pay me for the damages done.

Bellaterrashop
Chile
4 months using the app
TenGrowth replied September 3, 2020

Please accept our sincere apologies for the inconvenience. By asking the product example we would like to track all the price operations that are made and reversed them if needed. At the same time, it speeds up the process as our team will know where to start looking. We are so sorry for confusing you.

January 4, 2022

Simple. Effective. Storewide capabilities with options to drill down to product or collection specific. HIGHLY RECOMMEND.

Retrokid.ca
Canada
About 1 month using the app
TenGrowth replied January 5, 2022

TenGrowth team is grateful for your generous feedback :) You are always welcome to contact us if you need help

July 27, 2020

I like this app! It's very useful! Excellent for large catalogues. It's easy and speed. However, it is paid.

REDBEN ABBIGLIAMENTO
Italy
19 minutes using the app
TenGrowth replied July 28, 2020

Thank you for taking the time to share your experience with our app! We highly appreciate it😊

November 19, 2021

I just downloaded this app. It was easy to use and made my life significantly easier! So far I love this app!

Eye Candy Lash Store
Canada
About 11 hours using the app
TenGrowth replied November 22, 2021

Thank you for the warm words! We are always happy to help you:)

April 28, 2020

Working great other apps was messin up. This been working fast and good so far. Will see how it does.

AverageTApparel-
United States
About 4 hours using the app
October 25, 2022

Great app and very fast, responsive support! I recommend this app for bulk discounts on your items! Thank you!

StrellaLab
United States
15 days using the app
May 30, 2020

great app does what it says on the tin, easy to use, easy to schedule sales, clear interface. Would recommend

Little Suckers Childrens Clothing
United Kingdom
4 minutes using the app
TenGrowth replied June 11, 2020

We highly appreciate your feedback! We do our best to ease the bulk discount process.