Reviews (88)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
December 9, 2023

5 out of 5 stars . The service I received was amazing, it’s makes our check out seamless and it’s so easy to use

Water Tiger
Australia
Over 3 years using the app
April 9, 2018

amazing customer service! worked with me to create my very complex shipping restrictions for different items and was very patient and diligent and making sure it worked for all scenarios. definitely recommend for companies who have shipping restrictions on certain products and special shipping rates for certain items/ locations. Thanks better shipping! Peter was the best!

Silly Farm Supplies
United States
9 months using the app
December 22, 2020

We downloaded this app to set up more specific shipping rates via postal code. It has been working great so far and Jess and Peter were extremely helpful in getting this set up!

Silver Creek Nursery
Canada
13 days using the app
May 10, 2023

Excellent customer support! I reached out with a few questions about a feature I couldn't figure out and the customer support team were very helpful and fixed my issue very quickly.

Plume Ridge Bottle Shop
United States
Almost 6 years using the app
Edited April 3, 2019

If you are in need of a shipping app that can handle multiple, complex scenarios, this is the one. And you will not find better support (Jess is phenomenal!) I give Better Shipping an A+!

CMWL
United States
12 days using the app
December 16, 2021

This is a great app. It's given us a neat workaround for a tricky little issue with our shipping rules, and it's capable of doing a whole lot more besides. Really good help and resources inside the app, and great support from the developers too. They replied very promptly to messages and guided me step-by-step through what I needed to do. Very happy and would certainly recommend if you need a shipping solution for your Shopify store.

St Columba Larder
United Kingdom
9 days using the app
May 14, 2019

This is an outstanding app. It does everything we were looking for and the support team are first class. I would highly recommend this app if you are looking to do anything custom with your shipping rates

Fantail Cricket
New Zealand
15 days using the app
July 14, 2021

The customer service on this app is phenomenal. Peter was so helpful and clearly explained everything via email. We only needed 2 -3 emails to solve something I though was more complex. I highly recommend!

Vibe
United States
Over 2 years using the app
October 6, 2022

App works great for excluding specific shipping zones for our business as well as having an array of options and possible combinations to tailor shipping rates to your business' needs. What really stands out though is the fantastic support given by the Better Shipping team. Peter and Andrew both responded to our questions very promptly and were quickly able to help us out with the customisations we wanted to make.

Bosque
Australia
About 4 years using the app
April 27, 2023

Great support team that will help you through any customization (thanks, Peter!). The app solves yet another one of Shopify's unfulfilled basics - choosing only the most expensive shipping rate when two products with different rates are added to cart (currently Shopify adds up the two different shipping costs).

Great experience, super patient and willing support and great communication!

babybub | Maternity & Beyond
United States
About 2 months using the app