Reviews (408)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants use this to turn WhatsApp into a high‑ROI sales and retention channel, citing strong results from abandoned cart recovery, broadcasts, and automated journeys. They like having WhatsApp, SMS, email, RCS, AI voice, chatbots, and support in one dashboard. Automation for COD/RTO reduction, order updates, and follow‑ups is praised, as are smooth Shopify/Klaviyo integrations and proactive support that helps design and optimize flows.
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The customer support team is terrible, and the product has too many bugs!
The moment you pay for their '3-month subscription', you lose all the tech support from them.
You keep struggling to reach the POCs, to get their tech glitches solved, but it keeps on stacking on a WhatsApp group with 40 other people, where no one cares to respond.
TL;DR: Use any other tool that doesn't require manual intervention and has open documentation.
UPDATE: From timely communication to radio silence and constant follow-ups. The team has turned into an absolute nightmare. Empty promises of providing documentation, to timely resolutions, no resolution of open issues, no userfriendly documentation/support to allow clients to DIY our own automations and flows. Bitespeed has turned into a bad decision almost immediately after the below review was left. 5 stars turned to 2 star.
The team has been an absolute delight to work with. From helping setup the account, to finding ways to work with our custom applications and requirements to get the best out of the platform.
Support is personal and professional with the Ayush, Manav, Aditya Ashutosh and the rest of the team finding ways to mitigate any breaks with the custom requirements and proactively suggesting fixes and automation scenarios that go beyond the standard platform support expectation.
If you're evaluating multiple platforms, start with them and you'll likely end with them as well.
Had a very bad experience with them,
On ther whatsapp group created by them, follow-up, they had more than 15 peopel and when in trouble, no one helped out. Great product, but bad support and team
