Bold Subscriptions App

Great help and feedback for Daniel when I finally kame through. IA assistant was a pain. Would be great if the app had an option to select TAG to stay as "active_subscriber" until end of a prepaid subscription period. Appstle has that option and the reason why I use that app on my other Shopify page. (my shop is non product and access to specific pages are through customer TAGs.

I like that I am able to do subscriptions and that my customers are able to manage their subscriptions on their end. I do find the following things frustrating and clunky about Bold at this time:
-For some reason, the app suddenly started allow people to subscribe with local pickup as their shipping option. Although a few people have done so (I would not have allowed this if I knew), I am not able to make any changes to their account in Bold without putting a shipping address in.
-Why aren't there short term gift subscriptions? I shouldn't have to pay for another app for this.

There are some limitations of the app that doesn't quite suite our needs, so only giving it three stars.

Customer service is great, though. Wanted to give a shout out to Krupa who responded quickly to our questions and was very courteous and got to the crux of our question.

Chintak did a great job of explaining how to solve my issue after migrating to the new subscription app. Unfortunately the shipping rates were all screwed up after the migration and I am still waiting for a resolution after over 2 weeks.

Bold App has limitiations that cause difficulties with our International Customers, but your Chat Representative, Daniel P., was very helpful in handling an issue with an international customer.

Less features that previous app and more expensive

Many functions not able to perform compared to the old bold v1. Hope could improve.

Currently this app is experiencing a lot of issues due to changes Shopify made back in November. I'm seeing a lot of errors when I try to make changes to customer subscriptions, and it's affecting my customer experience. The Bold team is responsive whenever the issue occurs, but each time I'm assigned to a different team member and I've had to describe the issue over and over again.

If the app would actually install onto our theme then we would be able to leave a review for the service. 2 weeks into the free trial and still not able to activate this app on our new build website. Such a shame as we have been a bold V1 customer for nearly 2 years come next Feb and the service has let the team down over there. They said they had tried to do the update for us and sent a request which we denied and now they cant send another (We never recieved a request and if we had it would most definitely been accepted?!) We are now looking for another subscription provider who we can swap to that works with Shopify's new checkout. We just wanted a seamless checkout experience for our customers and unfortunately Bold failed to deliver on this occasion. Thanks for the last 2 years Bold and hopefully we can return one day

Support staff is extremely good - reply back in timely manner and answer all questions. BUT the app itself Bold Subscriptions for Shopify Checkout app has a lot of limitations from very limited email notification triggers, no tagging for Subscription order at the order level which was there in bold V1:-(,
no notification if a payment failed to us the vendor.