BON Loyalty Program & Rewards

The BON app is fantastic. The staff are always so quick to respond and incredibly helpful with any additional requests I have, including adding a feature I requested to make in-store redemptions easier, as we don’t use Shopify POS, which BON already integrates with.

The app itself works brilliantly. Most of my communication with the BON team has been around combining our existing loyalty scheme from our separate, older POS system and setting up the new one, which required a little extra assistance.

Thank you so much to the BON team, and especially Haley, for all your help and fantastic customer service!

Very complicated app since there is so much functionality. You need the Customer service team to help while setting up - but they do a fantastic job of it. Lots of tutorials, guidance, and super fast responses. I've talked to 4 reps in the last 24 hours, each has responded in minutes every time. And real human responses that are straight to the point and helpful, not robots.
We have migrated over from Smile with ~30,000 customers rather than a fresh setup so it was definitely complex.

Outstanding app with incredible support!

I’ve been using BON Loyalty Program & Rewards for my store, and it has been a total game-changer. The app is feature-rich, intuitive to set up, and offers great customization for our reward program.

What truly sets BON apart is their customer support. Special thanks to Haley, who went above and beyond to help me set up custom settings and solve my queries instantly. Haley was extremely patient, knowledgeable, and fast in resolving everything I needed. Highly recommended for any Shopify merchant looking to boost customer retention!

As an outdoor brand “Born in the Carpathians, Made for the Mountains,” operating across more than 10 EU countries, we needed a robust and flexible loyalty program. For us, it’s not only about standard customer rewards, but also about building a community, engaging customers through challenges like “Your Path, Your Flow,” and integrating with platforms such as Instagram, Facebok, Tiktok, reviews, and more.

BON has met our expectations in all these areas. The app provides strong functionality and flexibility, allowing us to go beyond traditional loyalty programs.

We would also like to highlight the excellent onboarding experience. The team provided great support, especially when dealing with complex data imports, which were handled successfully.

A special thanks to the entire BON team, and particularly to Haley, who was extremely helpful, responsive, and proactive in addressing our requirements.

We truly appreciate the collaboration and highly recommend the app.

So far I like this program. I was surprised to see so many people signing up right away. The chat support is very responsive. A few minor things in the back end I had to learn how to understand. It's a very easy setup. I just looked at other websites and got the idea what to do right away.

**WOW is all I can say!**

I contacted the BON Loyalty Support team through live chat at 10:14 a.m. because text was appearing over my custom banner. I was greeted by Natalie, who was incredibly helpful, knowledgeable, and pleasant.

While we were discussing the banner issue, I also noticed that the BON Loyalty button was covering the chat button on my Keepsake Comics Studio website. Natalie immediately showed me how to move the BON Loyalty button to the left side of the page, resolving that issue right away.

The banner problem required assistance from their development team. Honestly, because I am currently using the free tier, I was not sure how quickly it would be addressed. To my surprise, at 9:18 a.m. the very next day—less than 24 hours later—Haley emailed me to confirm that their development team had already corrected the problem.

That level of service and responsiveness was far beyond what I expected. I will definitely continue using BON Loyalty and will gladly recommend it to others.

**Five stars!**

Scott Snodgrass
Keepsake Comics Studio

The app is great, yes, no question, but what puts BON on top is their customer service. We have only been using this app for about 2 months and they have been there every step of the way. From small issues to complex queries, the BON team has shown up quickly and efficiently. We've only scratched the surface of this apps capabilities and can't wait to dig in more, but again, what makes us want to keep digging and exploring is that we know the BON team will be there to help. Thanks BON!!

BON Loyalty is super easy to set up! We ran into a little hiccup with currency conversion display, but Kian, Dannie and Ame from their support team were so friendly and helped us sort everything out in no time. Couldn’t be more thankful — definitely a 5-star experience!

BON has been an incredible partner for our brand! They've worked closely with us to build the right rewards experience for our customers and have even helped with customizations when needed. The team is thoughtful, creative, and always willing to collaborate. They truly put themselves in our customers' shoes and help us find the best solution.

A special shoutout to Maxxie, who has been an absolute all-star. She's incredibly responsive, proactive, and a genuine pleasure to work with. We feel very lucky to have her as our point of contact. If you're looking for a loyalty platform backed by a team that truly cares about your success, we can't recommend BON enough!

Bon Loyalty is one of those apps that leaves a lasting impression. I actually remembered it from about two years ago when I was researching loyalty apps for my Shopify store. I had to put my business on hold for a while, so when I recently came back to continue building my store, I was genuinely happy to find Bon Loyalty already waiting in my list of apps.

One of the things I appreciate most is how customizable it is. The free plan includes plenty of useful features, which is incredibly valuable when you're just starting out. At the same time, the app offers excellent upgrade options that can grow alongside your business, making it a great long-term choice.

The customer support has also been outstanding. Hazel, Hailey and Kian have been incredibly friendly, patient, and knowledgeable. They explain everything clearly and even include screenshots and pictures to make the process easy to follow.

Overall, Bon Loyalty has been a wonderful experience so far. If you're looking for a loyalty program that's easy to use, flexible, and backed by a caring support team, this app is definitely worth considering.

Thanks Hazel, Haley and Kian @ Bon Loyalty | From: Sharon @IntuiBox