BOOSTER AI SEO + AEO OPTIMIZER

Hi LongSkisTruck,
​

​I'm sorry to hear that you got charged recently.

However, upon checking Shopify's records, this appears to be a valid charge since the billing period for the said charge was for November 18 to December 18, 2025. Like what you mentioned, you canceled on the 17th of December or the day before your plan renews again(18th), which means you won't get charged anymore for future billing periods like the December 18 to January 18, 2026 bill, and so on. Like all subscription plans, it is postpaid, which means you are billed for the service after you use it.

​Please note that these charges are done automatically by Shopify's system as they take care of all billing processes on behalf of third-party apps like ours, and this does not require our intervention at all. We're only able to process appropriate refunds/credits on our end.

That said, we always aim to be considerate of our valued users. As a courtesy, we’ve gone ahead and processed a full refund of this charge for your store. You should see the refunded amount reflected in your payment account within 3–5 business days.

We also sent you emails regarding this concern of yours, but it looks like you haven't read them yet. If you can't find them in your inbox, we suggest checking your spam folder.

We wish you and your business all the best! If you have any other questions or concerns, please feel free to reach out again.

Regards,
Darrel

Thank you so much! 😊 We're thrilled our support was incredibly responsive, answering your questions quickly and thoroughly. Your kind words truly inspire us!
– Kevin & Booster SEO Team

We're thrilled to hear we were very helpful and quick to reply—your smiley made ours even bigger! Always here for you.
– Kevin & Booster SEO Team

Hi there,

Pat here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share your feedback.

I reviewed our previous interactions and noticed that we’ve been sending collaborator requests each time you reached out so we could securely access your store and investigate the issues you reported. Without confirmation that these requests were accepted, we’re unable to perform a complete review or troubleshoot effectively.

Regarding your SEO concerns, Booster SEO implements on-page improvements immediately, such as meta tags, structured data, and alt text, which help search engines crawl and index your pages. However, measurable results in rankings and visibility, including Google Maps, typically take four to six months because Google evaluates structured data, indexes pages gradually, and considers off-page signals like backlinks, which are outside the app’s control.

That said, we are fully committed to assisting you. I’ve also sent you an email with further guidance on accepting the collaborator request so we can start a detailed review and help ensure your SEO setup is functioning optimally.

Thank you for your patience and for bringing this to our attention.

Best regards,
Pat
Booster SEO Tier 2 Support

We’re thrilled you love the app and that our team was friendly & professional. Your kind words made our day—always here for you!
– Kevin & Booster SEO Team

We’re over the moon that our support was amazing, kind, and truly helped improve your website. Your kind words mean the world—always here to keep your store shining!
– Kevin & Booster SEO Team

Hi there,

Lester here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share this feedback.

I reviewed our previous support interaction and saw that you reached out two months ago regarding canceling your plan, but the chat ended before our team was able to provide full guidance. Due to Shopify’s security policies, app developers and support teams are unable to cancel, subscribe, or switch plans on a merchant’s behalf. To stop charges, merchants must switch to the Free plan within the app or uninstall the app entirely. Also, all billing charges are handled directly and automatically through Shopify’s billing system, not by Booster SEO directly.

That said, we absolutely want to make this right for you. I’ve sent you an email so we can discuss the situation further and work toward a resolution together. We truly value your experience and want to ensure you’re fully supported.

Looking forward to your response.

Best regards,
Lester