Reviews (43)
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Our APP has encountered an issue. The link https://apps.aperitive.io/brand-app/shop/6587/brands isn't working, resulting in our brand page being invalid. Your technical personnel suggested we reinstall the app, but after I deleted it, I found that I couldn't reinstall the APP at all!
Hi Petso, sorry to hear about the reinstall issue. That was related to a system update that briefly impacted reauthentication. It’s now been addressed. If you're still unable to reinstall, please reach out directly and we’ll guide you through the process step by step.
Nice simple way to get a brand page on your website
rettifico la mia recensione, sono stati gentili e hanno risolto il problema, grazie mille
Ciao,
ci dispiace davvero leggere questa esperienza, non è il livello di supporto che vogliamo offrire.
Siamo sempre disponibili ad aiutare e prendiamo molto seriamente ogni richiesta. Se i tuoi messaggi non hanno ricevuto risposta, vogliamo capire subito cosa è successo e rimediare.
Negli ultimi mesi abbiamo reso l’app gratuita con molte funzionalità, e questo ha portato molti nuovi utenti. Stiamo lavorando per supportare al meglio tutti, anche se a volte questo può creare ritardi nel supporto.
Se sei ancora aperto a darci un’altra possibilità, sarei felice di seguirti personalmente. Possiamo anche fare una chiamata su Google Meet e configurare tutto insieme tramite condivisione schermo, così risolviamo ogni punto in modo rapido e concreto.
Il nostro obiettivo è che tutto funzioni perfettamente per il tuo store, senza stress.
Fammi sapere, ci tengo a sistemare questa situazione per te.
— Michael
Hi,
I’m really sorry to read this, this is not the level of support we aim to provide.
We’re always here to help and take every request seriously. If your messages were missed, we want to understand what happened and fix it right away.
Over the past months, we’ve made the app free with a wide range of features, which has brought in a large number of new users. We’re working hard to support everyone, although this can sometimes create delays in response times.
If you’re open to giving us another chance, I’d be happy to personally assist you. We can jump on a Google Meet and set everything up together via screen share, so we resolve everything quickly and properly.
Our goal is to make sure everything works perfectly for your store, without any stress.
Let me know, I’d really like to make this right for you.
— Michael
Good
Good app and simple to manage
Quick install, looks clean on our site and customers like browsing by brand. A couple of layout tweaks were needed but support helped fast. Recommended for any multi-brand store.
Installed and was taken straight to a confirm payment page. Free plan? Not...
Hey, this has been resolved and the app is now free on the basic plan. Please try it again. Seems a little unfair to get a one star review.
Worked just as expected, wanted to provide a way to let visitors browse via logos and not navigate through menus. Would recommend
I thought the app was great until I didn’t receive support for not functioning properly. The page is not operating correctly and I still have not received support days later.
Hi, yes sorry there was a temporary glitch which we resolved swiftly. Your brand page looks great! https://prnt.sc/vy6evn
https://luxonibeauty.com/pages/brands-1
I installed the app for a trial and deactivated shortly after (an hour or so). They claim to have 3 days trial but they charged me. I contacted them about it but they only replied "we can't refund". Pretty terrible way to run a business. Not recommended.
Hi, thanks for your feedback and sorry for the misunderstanding. Our trial limits were clearly defined, but we understand this still felt unfair. We’re reviewing our communication around billing to make it clearer and more flexible for users trialling the app.
Let me know if you'd like to also respond privately to any of these users or submit escalations through the app store if needed.
