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I have been with BrandsGateway for a while now, the service is impeccable, the products are amazing, the selection breathtaking, giving my store (ACCEXO) access to 20+ thousands of luxury fashion items that are certified genuine. We have not had a single product that we acquired through BG returned to us due to quality. This allows us to give our own customers a 1-Year Authenticity guarantee. Shipping is fast usually via DHL, with 100% tracking! Of course there has been a few minor glitches of late--like a handful of products not showing up with images or descriptions, but that's rare and we know from the CEO that the app is being updated behind the scenes to give us even more control and value. With BG you have white-glove support, 1-on-1 brainstorming and support meetings with their staff to help you. You also get periodic webinars with the CEO. And as your business grows, you can even have events with them at their offices in Europe. With BG, you're seen. They know you.
I have been working with BG since March this year and all my experience is just so positive - they are helpful and truly interested in my business doing well. I have used the web developers they recommended and it has been wonderful - launching this week and I just know I have found the right suppliers with Brands Gateway - they are great! Systems are easy to use, and the range of products is impressive.
I am really pleased and happy to find a supplier with all support to start my business online . they are professional team and willing to do more to succeed and let you succeed . after dealing with many Dropshippers suppliers . i cant find better than Brandsgatewayin service , Quality , customer Support. I assure everyone can depend on them and if you have any issue , you schedule a call or send an email and they will help you
Thanks Brandsgateway and keep the excellent work
When it comes to BrandsGateway, we don’t even know where to start. There are so many good things to say! They are an incredible team of professionals who maintain personal contact with their clients and strictly deliver on their promises. We have been working with them for a long time and have successfully completed hundreds of orders so far. They answer your emails almost instantly. Their automated system works flawlessly, and they deliver packages to our customers on time. As for their product range, we believe there is no other supplier in the world that offers so many thousands of fashion items, all of which can be added to your online store with the click of a button. The subscription fee is nothing compared to the revenue your company will generate when working with them. We highly recommend BrandsGateway!
I do not recommend it. Of the 18,000+ products, many are outdated or 1 variant, which means they have 1 size (and I am not referring to handbags and accessories). This means countless hours trying to customize your store. Of the items that you choose to display, the Titles and descriptions are bad, which means manually updating. It will take months if not at least 1 year to customize or will require additional costs and resources. They also duplicate inventory under bad Titles. The Lemon.Dev template was a dinosaur. No Search and Discovery functionality and little to no support. Zero professionalism when trying to address these issues. You're better off installing a FREE THEME, where you'll at least get Shopify support. They don't support zip file theme installations. DO NOT spend $2k on web development! And spend the $2k subscription fee to grow your business at your own risk. It will require infinite time, whereas other drop shippers already have this process down. And I've scheduled Google Meet calls to address concerns where they won't even show up to the call. Meanwhile, we're talking about 6am EST - only for them to not show up to calls. SMH. I'm very suspect of the positive reviews and would do some deep research.
Hi, thank you for your review, we appreciate your input. Please let us clarify some of your points.
Our catalog currently features over 48,000 fashion items from over 800 brands, with 700+ new arrivals added weekly. While some products may come in limited sizes or variants, these are typically items from previous collections that are nearly sold out and many of our dropshippers see this as an advantage and promote these products as exclusive offers. Our products come with all details, including titles, descriptions, and attributes, ensuring they’re ready to sell upon import. However, we understand the importance of branding and SEO, which is why we also provide our users with the flexibility to customize the product data.
The Lemon.Dev theme is a third-party solution not affiliated with BrandsGateway, and while we’re very sorry for your negative experience, we aren’t responsible for the service provided. That said, if you ever choose to give us another try, we’ll be happy to help every step of the way.
Best,
The BrandsGateway Team
Terrible experience. Customer service takes literally weeks to get back to you.
Hi The Only Edit,
We’re sorry to read this feedback.
Our typical response time is 24–48 hours during our working days and hours. We do not operate on weekends, which can sometimes extend the overall turnaround time depending on when a request is submitted.
If there was any delay caused by time zone differences, we sincerely apologize. That said, we consistently aim to respond within the stated 24–48 hour timeframe and take response times seriously.
If you’re open to it, we would be happy to review your case again to ensure nothing was missed.
Kind regards,
The BrandsGateway Team
The Brands Gateway team is very polite, respectful, supportive, collaborative and helpful.
The Team and in particular, Emilijia, understands the BG business very well which enables her and the team to advise and support immediately on any request.
Brands Gateway have a very good exposure to luxury brands.
Thank you
The support desk is SUPER!! and coming from me that's a whole lot. I hate giving compliments. sorry not sorry. I (per usual) did something wrong, I downlaoded the app on a different store on Shopify, contacted the support desk, within 24 hours my problem was solved.
Nice girl named Anastasija helped me (patiently I may add) to get in transferred to the right store!!
Y'all can say what ever you want, but Im sticking with this app.
Let's make it good and ofcourde MONEY!!
Brands Gateway are an excellent dropship provider of luxury fashion items. This app works perfectly to continually update your inventory. There are plenty of options within the app to personalise and monitor the items to suit your store. Their warehouses are located in Europe and the US which is great if your target market is in Europe as shipping times are reasonably short. I've been using Brands Gateway for over 2 years and I experience great support when needed from their support team.
Thank you for your kind words. It's our pleasure to see you find out service excellent. In case of any questions, please feel free to reach out to us anytime. We are here for you!
As a satisfied customer of Brandsgateway for almost four years, I am happy to share my positive experience with their drop-shipping service. What's even better is that they now offer their service on a Shopify App platform, making it even more convenient for their users.
Over the years, I’ve noticed Brandsgateway's commitment to continuously evolving and improving its services based on its users' needs. I have witnessed their impressive expansion of famous fashion brands and an increase in their product offerings - from 5,000 products four years ago to 12,000 products today.
While the quantity of their product range might seem overwhelming, I appreciate the option to select the designer collections I want to focus on. The product variants are often limited in sizes and colors, as well as limited inventory, but I view that to be similar to an outlet store. By acknowledging this, I am able to position my store accordingly in the marketplace.
Brandsgateway's customer service is exceptional. The representatives are human, genuine, helpful, and responsive, which is essential for me. Whenever I encountered an issue or need guidance, they have always been available and willing to assist me.