Reviews (646)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a major time saver and “game changer” for large catalogs, handling bulk image renaming, alt text, resizing, squaring, format conversion, and compression. Automation and scheduling let them “set it and forget it” while keeping sites visually consistent and faster. The interface is described as intuitive, the free plan generous, paid plans worth it, and support outstanding—often adding requested features.

Edited December 20, 2018

Awesome app and works like a charm for me. It does exactly what it supposed to. Very easy to use and watermarked all in a snap. I would say go ahead and download it and give it a try, it's worth it. Price is priceless ;-).

**Super awesome feature just knocked my socks off. The app allowed me to mass bulk change the file name for better seo**. I used to do this one by one or CSV export. Another time save feature and I have not started the other features as yet**

Something Ivy
United States
Almost 2 years using the app
Edited April 6, 2018

This is a great app. If you're thinking about installing it just do it.

The price is shown as From $0.00 / month which often means you can't do anything unless you a pay a monthly fee, but that's not true with this app.

This app allows a small self managed store owner to do most everything they could hope to do for free and then pay more if they want to do more.

Let's face it Developers need to paid for good apps and small self managed store owners want to test apps for free to see if they are good before they have to start paying for them

My hat is off to Hextom. Thanks for a great app.

Tiedyedan
United States
About 1 hour using the app
Edited April 11, 2017

I will return when I've used the app more, but seems clean installing etc.
Should be super useful!
Edit: I've since used the app for Alt Tags and it works simply enough, there are 1 or 2 features which I'm curious might be in the paid version (wondering if you can set varying Alt Tags instead of Universally applying changes) and I'm also unsure how to keep track of which items Alt Tags have already been updated (necessary because i refine my Alt Tags further after using BIE).
anyway, I'll be checking out the paid version to see if required functionality there. I've not used the resizing functions at all yet, or any paid element, this isn't stopping me using the free Alt Tag creator.

Diverse Clothing
United Kingdom
3 days using the app
March 7, 2020

So happy I found this tool! I have been manually adding alt-text to a lot of our products, but missed a really important collection. All the other apps I looked at would have overwritten all the hard work I did adding important key words into alt-text manually. With this app you can select specific collections to add alt-text to and also use elements of the file name to change specific image alt-text as well. I also love that you can skip files that already have alt-text, again not overwriting my hard work, but adding alt-text to images I may have forgotten. Incredibly happy over here - I am sure the other features of the app will be of use to me in the future as well.

HÔRD
United Kingdom
15 minutes using the app
September 22, 2021

Worst app ever. It destroyed my theme! I contacted them and they were hostile and unwilling to help.

VibeVice™
United States
7 months using the app
Hextom replied September 29, 2021

Hi,

I'm sorry that you had trouble with your theme but as we have explained to you, it was not caused by our app. Our app can only edit images, it can not make any changes to your theme.

We have offered to provide you with any assistance you need with our app multiple times and even though the issue you described was not caused by our app, we have offered you a refund.

Unfortunately, as much as we'd like to resolve this issue for you, there's nothing more we can do since this appears to be a theme related issue. We have sent you a few emails regarding this in the last week but we have not received a reply.

We are still willing to help in any way we can. Please reach out to us if you still need assistance.

October 31, 2017

The value of SEO cannot be emphasized enough, and BIE helps with some of the real basics - file names and alt text. Do these things automatically and free with their app, before moving on to more complex tasks, which they can also help you automate. And their support is awesome, even if their product names are a little confusing. :)

Water Feature Hq
United States
About 4 hours using the app
June 20, 2018

This is a decent application for bulk editing within your store. No more exporting THOUSANDS of pictures and running them through Photoshop or Lightroom... and then going through the hassle of re-uploading them.

With each of the edits being scaled according to the dimensions/resolution of each image - you get consistent, accurate results.

Take a look at the bulk edits we've completed at www.LoadingDockPro.com

Loading Dock Pro Replacement Parts
United States
About 1 month using the app
May 22, 2024

WOW

Love Light Minnesota
United States
1 minute using the app
April 22, 2024

last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working!

You need to batch your images per 100 images per batch (in zip) for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after that, no reply at all, weeks have passed! so I figured out the way to make it work by myself. Poor customer support.

daintyduvet
United States
Over 2 years using the app
Hextom replied April 30, 2024

Hi Daintyduvet,

We're sincerely sorry for the inconvenience you experienced with our app. We have reviewed your case and have taken steps to ensure that this doesn't happen again.

We have sent several emails to assist you with using our app, but unfortunately, we have not received any replies yet. Could you please check your inbox or spam folder and reply to our emails when you have time? We are here to help you further.

April 23, 2024

This shopify extension app is really useful and saves an abundance of time when you are trying to optimise your SEO and website speed.

VIVIDLIVING
United Kingdom
20 days using the app