Kitenzo ‑ Bundle Builder
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Reviews (264)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is excellent for building bundles that boost revenue and average order value, including fixed and customizable gift boxes treated as standalone products. It works well with complex inventory by splitting SKUs on invoices for better fulfillment. Many praise the clean, branded customer journey, easy setup, and deep customization. Support is frequently described as fast, proactive, and great for theme integration and unique bundle setups.
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PROS:
It's the best looking bundle builder app in the store out of the box, and creates a bundle 'product' that you can link to in Collections.
CONS:
Really glitchy inventory management for Single SKU bundles. Inventory updates or purchases made by customers take FOREVER to translate to bundle availability (literally 15 minutes or even more, which is unacceptable for limited qty products). This could have caused me to sell way more than what I have in inventory during a surge in customer demand.
Support seems polite and seem to be trying their best (I think), but truth be told responses are not very helpful. For example: I mentioned that I was having issues with inventory deducting below 0, and I was told to read the FAQ. But the FAQ says that “The app will ensure the number of available bundles is in line with the number of products available, so the bundle can only be purchased if there are enough products in stock." So it was of zero help. And seriously - telling me to read the FAQ when it doesn't contain anything useful for my specific problem (and when I'd already read it thoroughly trying to solve the problem on my own) is borderline offensive.
Summary:
I really, really wanted to like this app but couldn't get past the very mediocre support and inventory management glitches.
Thanks for your honest feedback, and for being so responsive in working with the team here to help alleviate the issues you experienced. The development team are currently implementing upgrades to the app where, in certain stores, inventory updates are not as quick as they should be. We are always looking at ways to improve our app, so thanks again for your review, feedback is what shapes our apps development.
If you'd like to try Bundle Builder again in the future, please reach out, and we'd be happy to talk you through the improvements we have made.
Complicated application to install when you have a personalized theme even if it is version 2.0. Their customer service is too slow, for 5 days I have been trying to correctly install their application which does not display the bindle in my store - I will have to delete it but a big waste of time this holiday season.
We're sorry to hear about the frustration you've experienced and understand how important it is to receive timely assistance - especially during the holiday planning season. Your input is valuable to us, and we take all user reviews seriously.
Firstly, we want to assure you that we are committed to providing timely support, and we'd like to note that our team responded to your email within 24 hours, as indicated by the auto email sent to you.
In regards to your recent issue, we would like to investigate the matter thoroughly to ensure a resolution. However, it has come to our attention that you have removed our access, hindering our ability to complete a comprehensive investigation.
We kindly request your assistance in updating your access to the app. This will enable our team to delve into the issue further and resolve any outstanding concerns.
300usd and user charge for %1 no thanks
Thank you so much for sharing your thoughts!
We know that a pricing model with a flat fee and a transaction percentage is a big consideration for any store.
We always aim to provide value and features that outweigh that investment, but we completely respect that it won't be the right fit for everyone!
If you ever want to discuss your setup, please do reach out. We're here and more than happy to help!
I was recommended the app by someone, installed it (admittedly, did not check pricing beforehand) and to my surprise it's 3x more expensive for Shopify Plus users while offering no additional features/benefits. On the principle of "if they can afford plus they can pay us more too".
Immediately uninstalled.
Correct me if I'm wrong and if there are actual additional features for Shopify Plus users which explain the 3x price increase.
Hey there, thank you for your feedback.
We understand your concern regarding Bundle Builder’s pricing for Plus users, and would like to explain why it is set at this price point.
Plus merchants are usually larger operations, driving a higher than average volume of orders and sales. This requires additional resources both in terms of running costs of the app (such as server-side resources) and also providing faster support responses. We offer extended support and turnaround times for our Plus merchants to facilitate this scale and growth. While the core functionality of the app first appears similar, Plus merchants will be receiving a higher level of support from us to keep things running smoothly.
We’re committed to being transparent in all our operations, and we’re currently reviewing our Plus pricing plans to make sure it scales better with different size Plus merchants. Please let us know if you have any further questions or concerns, and thanks again for your feedback.
The bundles are not properly tracking inventory on a few products and customer service has been unable to resolve the issue for several weeks. I am canceling, hoping that customer service refunds me for the month that they have been trying to resolve my issues.
Hey NFT Kitchen team, we're so sorry for the delay in resolving your inventory tracking issue with Bundle Builder. Our Merchant Support Manager has reached out to you to assist, with our developers on hand to prioritise resolving the issue for you. We apologise again for the inconvenience caused, and look forward to hearing back from you.
My website has been delayed by more than a month because of this app's slow support. We keep going back and forth, and they still havent resolved my issue.
The app never worked the way I needed it. Doesn't work like a regular product page.
We’re sad that to hear that you’re not happy with our app. Speaking with our support team, they mentioned that there was an issue with the installation of the app, as your store didn’t contain any products at that point.
Bundle Builder was never intended to work like a product page: it generates unique, dedicated bundle pages. We try to communicate this as obviously as possible to prospective users (through our demos and documentation), and I’m sorry this wasn’t clear to you from the start.
If you find yourself in need of a standalone bundle page in the future, please do get in touch with us, we’d be happy to help you with any questions you may have.
Customer service for this app is exceedingly slow, often taking days to resolve issues or even receive a reply. We installed the app on the store on the 5th Dec, but have yet to actually use it due to multiple issues regarding the Multiple SKU set up.
We asked for installation help on the 5th but did not have it installed until the 9th (despite multiple emails). We also faced issues with bundles appearing as out of stock reported on the 10th Dec. Despite explaining that it has been escalated to the senior team and that they will be in touch with us, we have heard nothing as of yet.
If you're able to get this app to work without the help of support, then it might work great for you, but at the moment we can't properly review an app we have been unable to use.
We're really sorry to hear that you've been experiencing issues with our app. Our Support Team have tried to contact you numerous times as we have found a solution. If you could please get in touch with us, we'd be more than happy to help you.
Thank you so much for taking the time to leave us a review!
We are truly sorry to hear that your experience with Kitenzo hasn’t met your expectations, and we would love the opportunity to make things right!
As such, could I please ask you to reach out to our Support Team at your earliest convenience! They would be more than happy to investigate any issues you've encountered and help resolve them for you!
They've reached out to your Store's generic email, however we are yet to receive any correspondence about the issue that you're currently experiencing!
Looking forwards to your response so that we can be of further assistance!
