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The real-time product comparison feature has been surprisingly effective. Shoppers often ask how our product stacks up against Amazon alternatives, and BuyScout handles that conversation without losing them to another tab.
We saw more add-ons in carts after turning on the recommendations. Nothing crazy, but noticeable.
The conversations sound natural enough. Not too robotic.
It answers the small questions that usually stop a purchase.
The AI explains “why this product” clearly. That helps when customers are comparing cheaper alternatives.
I appreciate that shoppers can get help before they bounce.
Works better than I thought it would.
Stores with many products can benefit from having an assistant that helps customers find and compare items. It can make navigating a larger catalog feel less overwhelming.
Simple and effective