BYOB ‑ Build Your Own Bundles
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (73)
Refine
-
By rating
Great support and easy to use for customers. Not the easiest to setup, but the support is first class and made everything work well and look great.
This is such an easy app for customers to create their own bundles! So easy to install and get working, and amazing service with any questions I had! Definitely reccommend!
The app is fantastic and works really well within our store. Benny and the BYOB team are super quick to respond to any of our questions or concerns, helping us customise the look and function of our pages easily.
Easy to use product and their support is very responsive and willing to help.
great customer service, an instant chat option with developers makes the app user-friendly.
Great customer service, quick to respond and help with my customisation questions. Easy to use tool, highly recommend.
Been using this app for near on 2 years. Very stable. Does what we need it to do and support is great.
This app is great! Although it didn't work on my store due to the conflict with another app I have installed, Benny is super great to work with, and I think if your store has fewer products, this app can really help boost sales. I highly recommend this app.
FRAUD! This app doesnt work and they have absolutely no customer support whatsoever. I have to get Shopify support to try and help me contact someone from the app and all they told me was to hire a professional developer to get it working. BUYER BEWARE!
Here's my reply:
1. You installed the app and requested local support. I've replied to you that we couldn't work at your pace since our timezone is different. But you keep submitting multiple tickets every day via Shopify/our helpdesk. I tried to refer you to other alternatives since day 1 and you refused.
I even work on Saturday to assist you, which is not our normal work day. But you keep complaining till Sunday. We cannot work 7 x 24 like Shopify. At least, you should have planned ahead of time instead of sending a last-minute notice to an app developer working together for a few days only.
Please be respectful to other companies not working in your area
If you claim that we offer no customer support, I'm willing to open all of your tickets and our replies to the public. These tickets are passing through Shopify support as well.
2. You asked us to set up the bundle for you, and you don't even bother to provide the bundle name, description, banner image, collections, etc. Please note that we are only an app developer. We do help merchants set up bundles but we are not responsible to manage your store business. We cannot prepare these data because we are not a full-service agency. Honestly, I can't guess what you want
3. You mention that you want the bundle to be live in a day or two. When the bundle is published, the bundle is live. Customers can visit the bundle product in the store. I am not sure why it's not "live". Once again, I asked you what is the meaning of bundle being live and you refuse to tell me what is your meaning of "live".
First bundle app out of many that is working well for what we needed in custom bundles. I really need an app like this that also offers a subscription option before adding to cart. I keep trying to find compatible apps but no luck. Without that issue I'd give it 5 stars.
Thanks for your review! Actually, our app listing doesn't mention subscription feature at all. It's not a feature covered currently. As we contact subscription app developers, turns out many of them don't offer a way to integrate
Given that Shopify has just released the subscription api in Jan 2021, and BYOB is primarily targeting at custom bundling but not subscription (released in late April 2021), I would say that it's NOT an issue but rather a missing feature.
We'll stay tuned with the latest api changes and look for potential integration opportunities. Thanks for your opinion once again!
