Releasit COD Fee
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Reviews (608)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy and fast to set up, even for non‑technical staff, and very reliable for managing cash‑on‑delivery. They like the flexible rules for COD availability, fees, and discounts by order value, country, or customer, which helps reduce refused deliveries and abandoned checkouts. Many praise the smooth Shopify integration, strong business impact in COD‑heavy markets, good free plan, and near‑instant support via chat and WhatsApp.
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No tiene opcion para agregar descuento a un producto cuando se crea una nueva opción de pago.
We’re very happy with this app — it solved all our COD requirements perfectly. The setup was quick, and the features work exactly as described. The support team is extremely helpful and responsive, making the whole experience smooth. Highly recommended!
I recently had a very disappointing support interaction with Dzenan from Releasit. I reached out for help after upgrading to the new Shopify thank you page and updating Shopify notification template. I’m on the Enterprise plan, so I expected a more thorough service and at least a full check of the installation, but I kept getting partial answers and was told to “check with Shopify” for the rest. Even after asking twice to confirm that the setup was correct, the request was never properly addressed.
The whole experience felt rushed, incomplete, and far below the level of support I would expect from a premium plan. If you’re looking for attentive, clear, and complete help, my experience suggests you may not get it here.
Thanks for your feedback. I’m really sorry the experience wasn’t what you expected. I understand you wanted a full review of your setup after switching to the new Shopify thank you page and updating your templates.
I checked the conversation with Dzenan. He updated the Order Confirmation template, which is the one we can edit. The other templates are managed by Shopify, so any changes there need to go through their support.
That said, the communication could have been clearer, and I understand how that made things confusing. We’ll make sure to improve how we explain this in the future.
If you’d like, I can go over your current setup to confirm everything on our side is correct. Just let me know, and I’ll take care of it.
Carlos
CEO Releasit
This app is not compatible with multi-currency/multi-locale stores. It fails to convert the currency for orders, always billing in the store's default currency. This results in invoices that are void and cannot be processed by our accounting team. We had to cancel COD orders and manually place them again which disrupted our workflow significantly.
The minimum order value for COD doesn't function correctly due to currency issues. If the store where COD is enabled uses a different currency than the store's default, the feature doesn't work. This defeats the purpose of using this app for multi-currency stores.
We had to uninstall the app and will maintain a 1-star rating until a solution is provided.
Hello there,
My name is Mehmed, and I’m the Tech Support App Lead at Releasit.
First of all, I want to sincerely apologize for the difficulties you experienced with multi-currency and multi-locale orders. I fully understand how serious these issues are, especially when they affect your accounting workflow, order processing, and overall store operations. You should never have to deal with void invoices or manually recreate orders because of app limitations, and I’m truly sorry this caused such disruption.
Regarding the currency conversion issue, you are correct that certain limitations can occur depending on how Shopify handles multi-currency data. In some setups, especially when the payment method and storefront currency differ from the store’s base currency, Shopify does not always provide consistent currency information to apps. This can lead to the app receiving only the default store currency, which unfortunately affects features like invoice generation and minimum order value validation.
That being said, this is still our responsibility to address, and we are actively working on improving compatibility with multi-currency environments. Your feedback is extremely valuable here, and I appreciate you taking the time to explain the exact impact it had on your workflow. It helps us prioritize these improvements and understand the real-world consequences for merchants.
I am very sorry that this led you to uninstall the app and leave a 1-star rating. I completely understand your decision, and I hope you will give us another chance once we implement a proper solution. As soon as we have full multi-currency support ready, I will be more than happy to personally notify you.
If you are open to it, feel free to reach out via email or chat so we can keep you updated on the progress or discuss any temporary workarounds that might help in the meantime.
Thank you once again for your honest feedback — it truly helps us improve.
Kind regards,
Mehmed
Tech Support App Lead
Releasit
Just installed the Releasit Cash on Delivery COD app. The support team was super helpful with setting up the page, and installing the program, answering our questions. The program helps us a lot, especially here in Hungary where a lot of people still uses the cash on delivery function.
Thank you again so much.
I am so happy to find this app. I tried to edit my theme with Java script to automate changing the total to include the COD fee but it didn't work since I didn't realize Shopify does not allow any code or app to change the checkout process. This app solved my issue and the customer service was top notch in helping set everything up.
Releasit Cash on Delivery COD is an amazing app!
We use it to adjust cash-on-delivery fees based on our needs, and it works exactly as promised.
The customer support was exemplary. We reached out through the chat box to complete step 4 (updating the email templates), and the team was incredibly helpful and supportive until a real solution was found.
Communication was prompt and efficient, and the final outcome was excellent. We highly recommend it!
This app changed our check-out option, the problems we had before were all solved...Its the only app i found with many COD options, great app, highly highly recommend ;-)
Deleted after 2 months. Worked great to start. Just using the free plan to limit the COD on one product. Once we hit the max limit for the monthly plan the month never reset and never worked again. I sent multiple messages to support and never heard back from anyone. Not sure if this has been shut down as I never talked with anyone, too bad. I really like the app while it worked.
We apologize for the experience you had. What you described should not be possible. If you reach the limit, the month should reset, and our support team is available 24/7 to help. If you use the live chat feature, our support team can resolve any issues in just a few seconds. Please consider revising your review and giving us another chance. We truly appreciate your feedback and want to ensure you have the best experience possible.
I needed to limit COD for only one country, and was panicking when I saw Shopify cant do it. Luckily this app does the job. Great app, very easy to set up, easy to understand tutorials. Thanks devs!
