Catalog PDF Maker ‑ AceCatalog

Paid for a Month, Lost Access Immediately After Canceling Renewal

I’m very disappointed with how this subscription was handled.

I purchased a one-month paid subscription and later downgraded/canceled specifically to prevent it from renewing for another month. I had already paid for the current billing period, so I expected to keep access to the paid features until that period ended.

Instead, my paid subscription benefits were removed immediately after canceling the renewal.

I contacted the app developer, and they told me to contact Shopify Support. Shopify then directed me back to the app developer, leaving me stuck between the two without access to a period I had already paid for.

If canceling a renewal also means immediately losing access to the remaining paid period, this should be made extremely clear before customers cancel.

I would strongly recommend clarifying the subscription terms and providing either continued access through the paid period or a refund for the unused time.

I paid for the Pro plan expecting professional results. Instead I got a basic exporter with constant sync errors

frustrating app ! bad experience. It make my products visual very bad

To Hard to make the Catalogues. And support team is also slow. I can't get any response on time.

Cant find support, i install the trial and they charged me on the first hour the full price of the higest plan. Even the archived products appear in the catalog, there are few or none personalization options.

One time isnt enough, they charged me the full price of the higest plan on the first hour of the trial.

Not expected the glitches i face in this app. 404 error in the cataloge page is very frustrating.

Don't spend too much time creating a catalog because it times out constantly and you lose all your work. There's no way to save while initially adding products until you go to the next screen. If you go back, you lose your work. Not happy!

Not Happy With This