Reviews (131)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app effectively reduces chargebacks and protects payment processor accounts with fast early‑dispute alerts and configurable auto‑refunds. Many report chargeback rates near 0%, direct savings on fees and reserves, and smooth onboarding across multiple stores. The dashboard is described as clean and transparent on pricing, and support as fast, hands‑on, and helpful with setup, customization, and connecting card providers.

Edited June 29, 2026

(1st update) Changing from 1 to 3 stars a visa chargeback slipped through but working with support who is very nice and spent almost an hour working with me to see why and make sure everything is fully connected. Hoping to get everything resolved soon and update this review accordingly. As long as i know I am protected and future chargebacks aren't an issue I am very happy. Just want to know I am being protected as promised by chargeback.io with Visa and Mastercard transactions. (Will update again the moment I know this is working correctly)

Fantasy Fragrance Company
United States
15 days using the app