Chargeflow Prevent Chargebacks

Low Quality AI that malfunctions. DO NOT USE! Trust me, if you use it you will be sorry. Don’t be stupid and trust Chargeflow with your revenue. They used a generic AI to submit a minimal, useless response to a major chargeback without ever asking us for evidence!! That’s crazy.

They submitted a chargeback a month before the actual deadline, completely locking us out from uploading our own proof. The customer immediately won because the evidence submitted was so stupid!! It is a dangerous tool that does more harm than good. 100% warning to everyone: do not use!

Chargeflow charged me for four fraudulent transactions that belonged to another store, even though I had never used their app.

Despite this, a customer support agent named Chiara refunded only three of the four charges and refused to refund the remaining one. She shamelessly claimed that the refunds were issued as a gesture of “goodwill,” even though these charges were not mine in the first place.

This is completely unacceptable. Charging people for fees that belong to another store and then refusing to issue a full refund is outrageous. I strongly advise others to be cautious and avoid this app.

Chargeflow should be held accountable for this unacceptable conduct. Nobody should have to fight to recover money they were wrongfully charged.

Decent support, but this app only lost disputes+ they charged me for disputes I won by myself or disputes that weren't even for the store, since they only lose disputes.

Should've tried something else, lost thousands

They double charge they charged my shopify bill and then asked me to pay via card I paid via card and asked to them to remove from shopify bill many times very clearly they simply ignore this request. I also never consented to them charging my shopify bill beware,

tldr - will take you ,money for no reason for cases you WOULD HAVE WON ANYWAY.

been using the app for about nearly a year. not worth it, success rate is about 10%.
I took a deeper dive and all the cases i won have been cases where they filled minimum evidence, its literally stuff that's already in the invoice and some data about IP addresses.

when i went to chargeflow this is what they said:

customer support rep: Aubrey

I completely understand where you’re coming from.
If you’re looking at the evidence being submitted and feel that it’s something you could put together yourself, it’s completely fair to question whether keeping the app makes sense for you.

The value of the service should come from more than simply compiling basic information. The evidence should be relevant to the dispute reason, clearly presented, and give the issuer the strongest possible basis for reviewing the case.

If you'd give us a chance, I'll have our Team look into this. Rest assured that your feedback is important as it helps us innovate for a better service that we can provide to our clients like you.

I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow.

We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it.

Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39.

When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that.

Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all.

Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.

If I could give 0 stars I would. Of all the chargebacks that have been disputed by Chargeflow I’ve won 0. This app sucks.

They are scammers!

There service doesn't work, but you pay for it!
They charge you 29$ on each dispute ! without any action from their side!!

You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!!

Contact them many times, and even I deactivate my account with them, they still charge my credit !
I can't get off from this very bad service!!!

Please be aware that the "Prevent" service automatically scans the orders in your Shopify store without requiring any authorization from you. In reality, this is a scam; the "free installation" advertised on the page is merely a deceptive tactic. Ignore any prompts regarding free installation—the service is designed to automatically deduct charges from your account without any prior notification. You will only discover the total amount charged when the bill arrives, and the final figure is entirely at the discretion of the service provider. Rather than simply deducting the funds directly, they have opted to present you with a formal bill.

DO NOT INSTALL CHARGEFLOW. HUGE MISTAKE.

I had this app installed on my store for a couple of years, and I seriously regret it.

Before using Chargeflow, I handled my own chargebacks and won around 90% of them. I would maybe lose 1 out of 10.

When Chargeflow handled the cases, I lost basically 10 out of 10. The only cases I actually won were the ones where I submitted the evidence myself.

Their responses look like generic copy-and-paste templates. No real strategy, no strong custom evidence, nothing that actually feels built for your order. If you are a merchant, you are honestly better off uninstalling this app and using ChatGPT to help you write your own chargeback response. It will give you something more detailed than a lazy generic template.

The fees are the worst part. I lost over $4,000 just in Chargeflow fees because they take 25%. Even when I did the work myself, submitted the evidence myself, and won the claim myself, they still charged me just because the app was installed on my store. That is insane.

I sell high-ticket products, so one dispute can be expensive. If they take 25% from a case they did not even properly handle, that adds up fast.

Also, if the same customer files the chargeback again or the case gets reopened, you can get charged again. So you can win, pay them, then deal with the same dispute again and get charged again. You can literally end up losing money even after winning.

This app did not protect my store. It cost me thousands and made chargebacks worse.

My advice: do not install Chargeflow. Uninstall it, handle your own claims, upload your own proof, and use ChatGPT if you need help writing the response.

Never again.