Chatway Live Chat & AI Chatbot
Galleri med udvalgte billeder
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
- Canned responses saved replies & FAQ for better live chat customer support
Indeholder tekst, der ikke er oversat
- Populær hos butikker som din
- Hjemmehørende i USA
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Shopify-administrator
- Chatbot
- Facebook Messenger
- Live Chat
Kategorier
Beskeder i realtid
Automatiske svar
Kanaler
Priser
Vælg det abonnement, der passer bedst til din virksomhed.
Free
Gratis
Funktioner
- 1 seat included
- 30 days chat history
- FAQs & canned responses
- iOS and Android mobile apps
- 50 conversations/mo
- MCP, API & Webhooks
- Buttons for social chat channels
- AI chatbot agent credits can be added
Business
$39 om måneden
eller $372 om året, og spar 21 %
Funktioner
- 2 seats included
- Everything in Free, and
- 200 conversations/mo (Reset anytime)
- Help center, 2 automations & workflows
- Email, Whatsapp, Messenger & Instagram
- Live translation & multilingual widget
- Custom widget & agent visibility
- Optional AI chatbot credits & agents
14-dages gratis prøveperiode
Plus
$199 om måneden
eller $1,908 om året, og spar 20 %
Funktioner
- 10 seats included
- Everything in Business, and
- 1,000 conversations/mo (Reset anytime)
- 15 automations & workflows
- Multi-widget support
- Multiple inboxes
- Priority support
- Optional AI chatbot credits & agents
14-dages gratis prøveperiode
Indeholder tekst, der ikke er oversat
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (288)
Chatway has been a great addition to my Shopify store (frogloom)! It makes communicating with customers much easier and helps me answer their questions more efficiently. I also love having the FAQ feature, which helps customers find answers quickly. The app is easy to use, and the support team has been very helpful and friendly. Highly recommended!
Thank you for the great review 🙏
Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it is a fault on our end even though it is all set up correctly and used to work fine with a different app. Eventually they have agreed that it is their fault and been resolving it for about 3 weeks now, I am constantly on the chat telling them something doesn't work again. Automations do not work either, the support even though they reply quickly, they do not offer any quick fixes, everything is taking weeks. We have now paid £80 monthly fee for an app that can not provide us with automations and whatsapp integration - these were 2 things we needed this app for. I haven't tried any other features, but the two features we have tried are both broken. This has costs us so much time in setting it up, chatting with support and now will have to spend even more time looking for a new app and set it all up all over again.
We’re very sorry for the delay and for the frustration this caused.
After reviewing your case, we can confirm that both the WhatsApp connection issue and the automation issue have now been resolved, and our team has also updated you regarding the fixes.
We completely understand how frustrating it was to experience these issues, especially when these were two of the main features you needed. We appreciate your patience while our team worked to resolve them.
Now that both issues have been fixed, we’d really appreciate it if you could reconsider or update your review based on your current experience with the app.
Thank you again for your patience and for giving us the opportunity to resolve this.
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver!
The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough.
They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops.
If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.
Thank you so much for the great review 🙏
Support
App-support leveres af Premio.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Lanceret
7. september 2023
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