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4/16/25
The new owner was very responsive and solved our problem with a few emails, replying within a few hours. They clearly have a high commitment to support.
We learned that the app was recently transitioning ownership which was causing an issue with the app and app support. We weren’t able to contact support for a few weeks. Once we made contact with the new owner, the support has been excellent. Thank you!
My original 1-star review follows to put this review in context and for transparency.
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4/9/25
We’ve been waiting 5 days for any response from support for a pressing issue. The support widget says “respond within a few hours”. We’re a paying customer since 2022. We submitted other support requests 15 and 13 days ago that also have no response.
I’m actually writing this review as yet another attempt to get support to reply to our problem.
After not receiving a response using the support widget from the app in Shopify after 3 days, I looked for other ways to reach support. In addition to direct email, I found several places where the app had support widgets or forms.
[list of URLS removed]
I will gladly update my review if support resumes. In January 2024, I received support responses within 8-36 hours, which is acceptable. The app has been working too.
I hope you're doing well!
I just saw your 1-star review and wanted to personally reach out and say how truly sorry I am for the frustration you've experienced. That’s definitely not the experience we want anyone to have.
A quick heads-up, this app was recently acquired by our company, Avocados Labs, on March 28th. We’re still in the process of migrating everything over, including support channels, which means your original message likely went to the previous owner. We expect everything to be fully transitioned by April 13th.
That said, I’d love to help you out right away! Just let me know what you need, and I’ll do my best to sort it out for you as quickly as possible.
Thanks so much for your patience and again, I’m really sorry for the trouble. I've already reached out to you through email (avocadoslab@gmail.com) so please respond at your earliest convenience.
I reached out to the app's support team for help, but the lack of a timely and helpful response was disappointing. My question remained unanswered, prompting me to uninstall the app. It's frustrating when a single support experience can completely tarnish the usability of an app. Not recommended due to this slack support service.
Expecting a response within 40 minutes on a busy holiday week in a different time zone before deciding it’s not timely is quite rude. Hope your customers don't leave one star reviews if you don’t reply within 40 minutes. Best of luck this holiday season.
Really nice app! Very intuitive setup flow, great customer service, and lots of triggers to choose from! Very flexible tool, looks like more features are coming. Highly recommended!
Great app, started using it about 5 months ago. We are a small non-profit and our order number and sales started increasing substantially and almost used up the free limit of 50 orders. And then Gil decided to increase this limit to 100. I was so happy that I sent a thank you and got a quick response also informing me that I can get a NPO Shopify plan as a nonprofit. I didn't know that before. Very happy with this app, works excellent and is very customizable. Kudos!
This app allowed me to offer discounted extra products to our customers at checkout, and allows us to boost our AOV. We sell snack foods, and customers are surprisingly willing to add a few extra dollars to their order -- our upsell conversion rate seems to sit over 25%. Gil was super helpful, and I'm excited to test out extra offers going forward
We just found this app and are so happy we did. Other upsell apps weren't working with our bundle app, but this one does! It is perfect. Great, responsive support.
Killer app indeed! Gil is very supportive and listens to feedbacks and actually takes inquiries into his own hands and implements them! This will be an app that we'll continue to use, not only because of its easy to use UI but the fact that we know the app will continue to grow, change and improve over time.
Very good quality app. Works flawlessly and matches your store design very well! A little bit basic in its functionality, but has great potential!
Checkout Promotions & Upsells is the real deal. Simple and easy to use, while still offering immense flexibility for promo triggers and setups. I would recommend this app to anyone that is not currently utilizing post purchase upsells. The pricing is clear and affordable, and you are missing out on potential revenue without this app. Gil has provided fast and thorough support on every inquiry I have submitted. Your only regret will be wishing you installed this app earlier.
IMHO the best post-purchase promotions/cross/up-sell app currently available for the Shopify eco-system. Pricing is excellent and it's the ONLY app currently able to take 3rd party payments (paypal, etc). AND it's shows up in the checkout confirmation page, not just during the checkout process. Excellent app and I hope to see it develop further with multiple upsell options and collection filtering.
