Cin7 Omni

I've used cin 7 now for over 4 years, and I would not recommend it to anyone. The support is nonexistent, the only way you can get help it by saying you will only speak to a manager, If you leave a support ticket, no one will get back to you. The software itself doesn't work, it's broken. It has all the features you need and want but they are half-built with bugs and issues. We are trying to find another inventory but are struggling to find one that can cover all our needs. Every new software company we speak to says that people coming from cin 7 have all the same issues. Don't do it to yourself trust me. Danny Ing do you ever read these reviews? At what point are you going to fix your software and listen to your customers?

Horrible. Cin7 today (6/6/2023) enacted a policy where data from our wholesale (not personal) Shopify channels is deleted after 30 days without so much as a heads up. This means that for a software that is quite literally the core of our business, Sales Invoices are gone, CRM data has disappeared, and the support team is blaming Shopify, but Shopify has no knowledge of what Cin7 enacted or why. Not only is this infuriating that they can "play" with data with such a blatant disregard, but can top that with pointing the finger at someone else, is one of the most inept things I've ever seen.

By far the worst customer service of any business i have used dealt with! They dont have a phone service and their chat is always down and when you finally get through it takes weeks for them to solve the issue. There is constant bugs or parts of the system are down that have thrown out our stock levels and caused other issues. So we end up selling items that we are out of stock in or underselling because it takes stock offline without anyone noticing. I have used them for both woo commerce and Shopify for the last few years and noticed no improvement.

Hi
I was very happy with the app, however one of the smartest guy closed the phone support which has been a nightmare for my team when we have small or big problem to solve. Now we have to use the chat which is minimum takes 1 hour to get some answer. Worst management ever, I sent multiple emails to find what happened with my tickets pending never got an answer. DO NOT GET THIS APP I regret my decision to move from my last software. You can do a quick test please call 02 8074 2988 even if you want to reach the sales team you cannot do it!!!!!

We've been using CIN7 and Shopify for a few years now and we have found that the two systems work well together.

Terrible customer service. Look for another provider.
Just like other reviewers, we've waited weeks or months for a simple response, some of them being critical. Furthermore, we've had to look at alternative solutions for 3PL implementation, and we were still charged for the implementation fee, despite cancelling the deployment after 3 months of waiting. Looking for a refund now, which no one, CS or accounts have responded to as of yet. Look elsewhere.

We have been using Cin7 now for more than a year. We find is incredibly powerful, and complex. We manage stock and orders on 4 channels (3 x shopify and 1 marketplace) + 3PL. We also have Inventory Planner connected which forecasts purchasing and assists with our POs and stock levels. I would recommend Cin7 if you're willing to invest the time and resources to get to know it intimately. It is our go-to platform for managing our operations.

Hi we are new to Cin7, using it only for a few weeks now. We have experienced lots of problems in a very short time. We have it connected to Shopify. We have found that Cin7 has been deleting variants from shopify. The whole product doesn't disappear but say out of 16 size and colour variants all but one will be deleted. We've also found a few products in shopify where just the image is missing now. Is anyone else experiencing these issues?

If you're looking at a high-powered software for inventory management, run. This software has cost me thousands of dollars and takes up more of my staff's time than actual work. It does not function properly - even BASIC functions. Customer support is relatively non existent on email. When you submit cases, they go unanswered. This was one of the worst decisions I made in my 9 years of ownership.

We moved from TradeGeko to CIN7 and the difference is AMAZING! Not only has it given us the ability to better manage our inventory, but the integration with Shopify, an EDI link to amazon vendor, B2B stores and seamless data transfer between QBO and ShipTheory means that we are confident that we have a robust system that will scale with us. I cannot recommend it enough!