Reviews (52)

Overall rating
3.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 17% of ratings are 1 stars
June 19, 2026

Very resonable rates for peace of mind to weed out fraudulent orders. Very few have slipped through and when they did clear.sale covered us with no hassle. Attentive on the occasion we resubmit an order that was declined that we believe to be valid. Nothing but a great experience with this insurance against the fraudsters.

Five Star Guitars
United States
Almost 3 years using the app
February 3, 2026

Great customer service. We’ve worked with ClearSale for nearly four years, and their team has consistently helped protect our business. While messages escalated to senior support can take a bit longer at times, they always follow up in a timely and professional manner. We’re grateful to have ClearSale’s protection in place for our store.

Airpuria
United States
About 4 years using the app
ClearSale replied February 4, 2026

Thank you so much for taking the time to share this review! We’re thrilled to hear that our partnership over the past four years has helped support and protect your business. Our team works hard to provide consistent, reliable service, and it means a lot to know that our follow‑through and professionalism have made a positive impact.
We appreciate your understanding regarding the occasional delays when senior support is involved — our goal is always to ensure you receive the most complete and accurate assistance, even if it takes a little extra time.
Thank you again for your trust in ClearSale.
We truly value your partnership and look forward to continuing to support your growth and security.

ClearSale!

October 29, 2024

ClearSale Fraud Protection has been essential for our business in the US and Honduras. It gives us the peace of mind to focus on growth without the constant worry about fraud. The app works smoothly in the background, letting us avoid the stress of potential scams. Plus, the cost is fair for the level of protection it provides. ClearSale has become something we rely on every day.

Privé Perfumes
United States
About 3 years using the app
ClearSale replied October 31, 2024

Thank you for trusting ClearSale! Let's continue to increase sales and keep fighting the bad guys.

~Carlos

September 28, 2024

We have worked with Clearsale for over 4 years and their platform, customer service, and dev teams are all top notch. They have even handled special customization(s) that are important to our business.

Feature
United States
Over 4 years using the app
ClearSale replied October 1, 2024

Thank you, Feature.

Your partnership is extremely important to us and I'm glad I could help you on this journey. Our goal is to ensure you and your team have the best experience possible, and we will be sure to continue to do so.

-Edu Pelaez

June 4, 2024

I'm writing this review on my first day using the service. My first impression is simply GREAT! Setting up and integration of service were so easy and straight forward. Then I had an issue with an order not submitted to Clear Sale for review. As soon as I emailed the customer service, I saw a lot of communication back and forth among customer service, technical support and sales to fix the issue and give me a quick decision. I realized the agent Kaio and analyst Yasmin did great job to coordinate among all departments and prioritize my issue till I got a resolution within few hours. I'm really impressed!! Thank you so much!

The Kiddo Depot
United States
15 days using the app
ClearSale replied August 22, 2024

Thank you, Kiddo Depot team. This means a lot to us! Glad we were able to give you reassurance from the first day and looking forward to our continued work together!

~Chris

December 5, 2025

Mirella has been great to work with. Whenever we have an issue she always to go bat for us and we come out happy

Recovery For Athletes
United States
Over 1 year using the app
ClearSale replied December 5, 2025

Thank you so much for sharing your experience and for the wonderful 5-star review! We’re thrilled to hear that Mirella has been such a great partner for you. Your feedback means a lot to us, and we’re committed to continuing to provide the same level of support whenever you need it.

- Jennifer

Edited August 21, 2024

had issues, my account manager Mirella was amazing at helping.

LaBellePerfumes
United States
11 months using the app
ClearSale replied August 23, 2024

Hi Jon,

Thank you very much for the feedback.

I'm glad I could help, and it's always my goal to ensure you have the best experience possible.

Don't hesitate to reach out whenever you need anything.

~Mirella

March 31, 2022

Phenomenal team, and it does what it says on the box.
Has brought significant peace of mind to our operation that was suffering outsized fraud liabilities.

Storm Rides
New Zealand
5 months using the app
ClearSale replied July 12, 2022

Thank you David for the feedback.

Good to know hear that everything is working.

Looking forward to see the business grow.

~Ralph

Edited July 16, 2020

I am not sure why this app has not been downloaded hundreds of times. it is hands down the best fraud app on Shopify, I tried several that were rubbish. this is the real deal used by some major companies like Disney. price is cheap per transaction, no monthly fees. support 5 stars, I was onboarded almost instantly. I was having major issues with fake orders, now I sleep well knowing the best of the best are on it, and even if one does slip through I am covered. anyone who is in a similar position to me, needing professional fraud software for a great price, this is the best option on Shopify by a country mile. Do not waste your time on the others, I did and all have limitations only this one is the complete package run by a true fraud organization, not just some developers who have made a fraud Shopify app, major difference. Thank you, Bruno, Connor, and Kaio for your help getting me set up. Kind Regards Rob - Owner, Rug Love Limited

Rug Love
United Kingdom
6 days using the app
ClearSale replied July 20, 2020

We appreciate your partnership and nice words Rob and Rug Love. We appreciate you giving us your trust to look over your transactions, and look forward to working with you for many years ahead! The team is here if you have questions moving forward.

June 23, 2022

I would highly recommend this app if you are worried about fraudulent orders. We are using their service for more than a year for other websites and it is a complete piece of mind. The approval and claim process is seamless.

Watches Galore
Australia
About 1 month using the app
ClearSale replied July 11, 2022

Thank you Sunil for your support and business. Great to be working with you.

~Ralph