Zapiet ‑ Pickup + Delivery
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Reviews (1,885)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable long-term solution for local delivery, pickup, and shipping. They like its clean interface and flexible tools for delivery rates, date/time pickers, pickup scheduling, complex shipping rules, and multi-language setups. It generally integrates well with Shopify themes. Support is frequently described as exceptional—fast, patient, and highly skilled—often fixing complex issues directly in stores and going above and beyond.
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Very disappointing refund policy and customer service
We purchased an annual subscription, but after only three months, we migrated our business to a new Shopify store. The original store will no longer be used, so we no longer need the app.
We asked a refund for the remaining nine unused months. After waiting an entire week for a response, our request was rejected.
Refusing to refund the remaining nine unused months is completely unreasonable and shows no consideration for customers’ actual circumstances. After this experience, I regret choosing your service in the first place.
Hi TIKA team,
We understand that businesses change and evolve, and we’re sorry the outcome was disappointing. To clarify, one of our team responded to your initial request within one minute and followed up twice while awaiting the information needed for our review.
Although you advised that the original store was closing, it still appeared active at the time. We therefore requested the new store URL to verify the migration and assess a possible exception to our generally non-refundable annual subscription policy. As we didn’t receive it, we were unable to complete the review or approve an exception. We remain happy to revisit the request if the information is provided privately through the existing support conversation.
Kind Regards,
Sam - Head of Support
I have been having nothing but problems since enabling this app and i can never get live support.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We take all feedback seriously and would like to better understand what happened. I've also reached out to you directly via email so we can discuss your experience in more detail.
We appreciate your feedback and hope to hear from you soon.
Kind regards,
Sam
I use Zapiet – Delivery by Postcode to calculate delivery fees based on regional zones, with all orders shipped from a single warehouse.
The main issue is that Zapiet requires customers to enter and validate their postcode on the cart page before they can proceed to checkout. According to support, this step cannot be hidden or skipped. Because the app calculates delivery rates, preparation times, and available dates based on the postcode, the system needs this information upfront to generate accurate options for the customer.
While this setup ensures rates and delivery dates are correctly applied, it does create an extra step for customers in the cart. Stores that prefer calculating rates only after the address is entered at checkout usually combine Pickup + Delivery with a separate rates app (e.g., Rates by Zip Code), but this requires managing two apps together.
Overall, Zapiet works reliably for zone-based delivery, but the postcode validation step is unavoidable if you want accurate, zone-specific pricing and scheduling.
Hi Dan,
Thank you for taking the time to share your feedback.
From your description, it sounds like you may be referring to ShipZone. If so, the review might have been posted on the wrong listing, as we are Zapiet. We’d be happy to confirm this with you.
Within our app, the cart widget needs the customer’s postcode before checkout so we can identify which delivery zone applies. Zones can have different rates, preparation times, and date availability, so without validation we wouldn’t know which settings the calendar should follow or which rate to generate at checkout.
For transparency, this requirement is also documented in our official guide for setting up zone-based delivery schedules:
https://support.zapiet.com/en/articles/6315355-creating-zone-based-delivery-schedule-and-pricing
If a store prefers rates to be calculated only after the address is entered at checkout, merchants typically use Pickup + Delivery together with a rates app such as Rates by Zip Code. That approach works, but it requires using two separate apps.
We understand every store wants the smoothest possible flow, and we’d love the chance to review your setup and help you find the best option.
It rarely works, and when it does, it's very confusing. Our staff keeps finding orders that have been fulfilled in Zapiet but don't get updated in Shopify. And we have to keep training them to use Zapiet ONLY for in-store pickup orders or local delivery orders, but to use Shopify for UPS orders.
That said, this type of incomplete, poorly planned app integration seems to be the standard at Shopify. If I knew a year ago what I know today, I would not have chosen this suite of poorly planned products. And, to rub salt in the wound, the monthly license fees border on rapacious, even if the product actually worked well.
Hi there,
I’m sorry to hear about the issues you’ve encountered with order fulfillment. This isn’t the experience we want our users to have, and I completely understand how frustrating it must be for your team.
We’d love to take a closer look and help resolve this for you. A member of our support team will be reaching out to gather more details and assist with optimizing your setup. We also appreciate your feedback regarding integration and will use it to improve both our documentation and product experience.
Please keep an eye on your inbox—we’re here to make this right.
Veno
Product assistant
Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable.
Response to Claudia: Thanks for the response. You mentioned that the problem is related to multiple shipping profiles, which is typically advised against due to potential complications. However, I am not aware of any multiple shipping profiles I have set up because my entire setup was done using Zapiet customer help. If there are indeed multiple profiles, it was configured based on their advice.
Additionally, this does not align with what the service representative initially identified as the problem. The representative indicated that my customers were bypassing the widget and not seeing the options for checkout. Resolving this specific issue is crucial for my business operations. I was sent a link to directions that did not work.
I would greatly appreciate your assistance in addressing both the widget issue and the potential multiple shipping profiles, if they exist. I look forward to hearing back from someone who can help me with these matters.
Hi Elizabeth,
Thank you for your feedback. We apologize for any inconvenience caused by our customer service and its impact on your business. Providing reliable and timely support is a top priority for us.
Upon reviewing your case, we found that in the five most recent chats, our response times were 40 minutes on a Sunday and 12 minutes on a weekday. Regarding the issue mentioned in your original review about multiple shipping profiles, we generally advise against this practice due to potential complications, as explained in detail in this article: https://support.zapiet.com/en/articles/8644299-multiple-shipping-profiles-zapiet-pickup-delivery-rates
Please note that your shipping profiles can be found in Shopify's Settings > Shipping and Delivery, where you currently have 7 profiles. The creation and management of shipping profiles falls outside the scope of our support, as we do not have insight into how your store organizes these profiles. Our app only provides rates for these profiles.
In your updated review, you mentioned customers bypassing the widget. It appears that communicating through the review page has not been beneficial for either you or our app. We are disappointed by the 1-star review and concerned that you are still facing ongoing issues.
Instead, we would like to propose a screensharing call where we can test your store and troubleshoot any issues together with you. If you have any questions about shipping profiles or how our app functions, we can also clarify these during the call.
We have reached out to inquire about your availability.
Kindest regards,
Klaudia from Senior Support
Unfortunately, despite their best attempts, the customer service at Zapiet is to be desired. Bugs have kept arising over several years since we have used them, and the support has consistently fallen short.
They keep asking for access, keep suggesting fixes, when the issue is Zapiet side. Reading other reviews, it seems consistent.
Update 4 Aug 2025:
Hi Boris,
Thanks for taking the time to share your feedback.
We’re sorry to hear that your experience hasn’t met expectations. While we acknowledge there was one tagging error on our end, the other issues you raised were caused by a separate app removing required attributes. Unfortunately, we were often limited in our ability to help due to lack of access and delayed or partial information.
Despite these challenges, we did our best to investigate each case and support you throughout. We're still here if you'd like to revisit any of the issues together.
Best regards,
Klaudia
Update 27 Mar 2025:
Hi Boris, an update to let you know we have taken your feedback on board - we've implemented a new help guide to better help merchants with similar sophisticated setups as your own:
https://support.zapiet.com/en/articles/10919294-rate-calculations-when-using-subscription-apps
Best wishes,
Bogi
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Hi Boris,
Thank you for your feedback. We completely understand your frustration and want to assure you that we are committed to resolving any issues.
Upon investigation, it appears that the issue you have reported is related to the way Shopify generates subscription rates. Our team previously reached out via chat to provide an explanation and resolution, and I also followed up with you this morning with additional information. If you'd prefer, we can also arrange a call to go through all options with you.
Please know that resolving this matter is our top priority, and we truly appreciate your patience and understanding as we work toward a solution. If there’s anything else we can do to assist, don’t hesitate to reach out—we’ll be with you until this is resolved.
Kind regards,
Clemency
Was great, until they removed the date selector tool. Now it takes me 5 minutes to sort my orders on any given day.
Hi there,
I appreciate you taking the time to leave a review for our Zapiet - Pickup + Delivery app
If you have any other questions or need any further assistance, please do not hesitate to send us a message.
All the best,
Jessica
Previous review was positive, but I have to edit it as after using the app for a few months we have experienced numerous issues that can never seem to get fixed, and support, though responsive, can never solve.
We are constantly having issues with customers selecting pick up. Some products cause pick up options to disappear for no rhyme or reason. Whenever I bring it up to support, they ask about all the other apps we are using, when clearly zapiet is the issue as this has nothing to do with our other apps. They escalate the issues, and then something 'magcically' gets fixed, but it is a temporary fix, and the issue then comes back.. and we start the process again. I am frustrated but have no other options then to keep working through these issues. As a small business, having to constantly go back and fourth to deal with these issues is time consuming and frustrating. Hope they can improve this part of the app.
OLD REVIEW: Great easy to use and so much better than any other options! Integrates with everything you need. Customer support actually knows what they are talking about too and very quick to respond.
Updated reply 11 July 2024:
Hi,
We are sorry to hear your frustrations with the issues you experienced with Zapiet - Pickup + Delivery. When you had reported the issue to us, our development team started troubleshooting and then working on a fix. We appreciate it took longer than we would have liked: it was a complex issue since the Shopify ecosystem has many moving parts.
We are pleased that the issue has now been resolved for you, and we have informed you of such via your support ticket.
Best wishes,
Bogi
this app is ridiculously overpriced with terrible pricing transparency. the monthly subscription fee for the essential plan also requires either an add-on zip code app ($14.99/mo) or a google API key ($100/mo). the support chat is useless and unhelpful.
Hi Shawn,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience felt frustrating and unclear. That is certainly not the impression we want to leave.
We understand how important pricing transparency is when choosing an app, especially when setting up delivery zones and rates. It sounds like we could have communicated the available setup options more clearly during your conversation, and we are addressing that internally to ensure future merchants receive clearer guidance from the start.
Our Head of Support has reached out to you directly via email to better understand your specific requirements and to personally help review the most suitable and cost-effective configuration for your store. We truly value the opportunity to make this right and ensure everything is set up in a way that works for your business.
If you are open to reconnecting, we would love the chance to assist further.
The Zapiet Team
Overly complicated for what should be the simplest of tasks. Obviously created by developer who has no sympathy for the end user.
Thanks for taking the time to share your feedback. I’m sorry it felt more complicated than expected, that’s never the experience we want for Shopify merchants. I’m glad Srivastav was able to step in and help. I’ve emailed you directly to understand what we can improve, as your input helps us make Zapiet better and simpler for everyone.
Regards,
Sam - Head of Support @ Zapiet
