CP: Order Editing & Upsell
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Great app! We've used it for 30 days and results are impressive. Pays for itself between time saved in customer service and the upsells. Highly recommend.
Really appreciate you taking a moment to write this, Benjamin! Saving your CS team time is exactly what we set out to do. Feedback like yours keeps us going as we improve our support and the upsell experience. Keep an eye out for what's next!
We’ve been using ClickPost for order edits and cancellations and it’s been really helpful. Customers can make changes themselves instead of reaching out to support, which has saved our team quite a bit of time. Setup was pretty straightforward and the ClickPost team has been quick to help whenever we had any questions.
Thank you for such a thoughtful review, Prince! Customers making changes on their own, without reaching out to your team, is exactly what this app is built for. We're grateful to have you along as we keep improving our support and the upsell experience. Can't wait to show you what's next!
Really useful app for handling post-purchase order changes. Customers can update their orders themselves, which has reduced a lot of back-and-forth with our support team. Setup was simple and the ClickPost team has been very helpful whenever we needed anything.
Hi Anand! Thank you for a year together, and for the kind words about our team! We keep improving our support and the order editing experience. Stay tuned!
Our experience so far with this app has been very great, It has given us great results and have helped us to improve our RTO rates. Bandwidth of customer team is also leived since customers are now editing their information without having the need to reach to support.
Great product overall.
Thank you so much for this thoughtful review, Yash! We're happy that the load has lightened on your support team! We keep improving our support and the upsell experience. Keep an eye out for what's next!
We've been using ClickPost for a while now, and it's made a noticeable difference to our operations. Giving customers the ability to modify their orders after checkout has reduced the number of support tickets our team has to handle. We've also seen an improvement in RTOs, along with savings in both time and operational costs. Overall, it's helped our CRM team spend less time on routine order-related requests and more time addressing higher-priority customer concerns.
Hi Kunal! Really appreciate you taking the time to write this, and for mentioning the drop in support tickets! You're now part of how we keep making support and order editing better for merchants everywhere. Stay tuned!
We've had a great experience with this app so far. It gives customers the flexibility to make changes to their orders after checkout, which has significantly reduced the number of support requests we receive. The customization options are easy to set up, and the support team has been responsive and helpful whenever we've needed assistance. Overall, it's been a valuable addition to our workflow.
Hi Atharva! Five months together, thank you for sticking with us! Thanks too for the kind words about our support team. We'll keep improving our support and the upsell experience. Plenty more ahead!
We have been using the app since the start of the business and early feedbacks from the customers are really positive. According to the business, this is a must have feature for website to reduce cancellations and RTO.
Hi Abhijeet! Thank you for having us from day one of your business, and for sharing the positive early feedback from your customers! We're constantly improving our support and the order editing experience.
We have been using the app for order editing, and it has been a great addition to our store. easy to set up, works smoothly, and gives customers the flexibility to update their orders without needing to contact support. The team has also been super responsive whenever we've had questions. Great experience so far.
Appreciate the review. Cutting down those "please edit my order" support emails is exactly the point, so happy to hear it's working that way for you. :)
The team was extremely helpful, kind, and quick to resolve a finicky issue we were experiencing. Excellent customer support!
Effective app, good onboarding flow and one-on-one support. Recommended.
Hi Raj! Thank you so much for taking the time to share this, and for calling out our onboarding and one-on-one support! You're now part of how we keep making support and order editing better for merchants everywhere. More coming your way soon!
