CoAttend ‑ Booking app

Thank you for your feedback. We understand that having a separate Shopify product for each event may not fit your preferred workflow.

This requirement comes from how Shopify works: each ticket needs to be associated with a Shopify product so it can be added to Shopify Checkout, allowing the purchase to be processed and a corresponding Shopify order to be created.

We also appreciate that you've been using CoAttend for around three years, and we're grateful for the time you've spent with our app. We understand that this requirement can add an extra step to your event setup, and we’re always looking for ways to make the experience more flexible and convenient.

Please feel free to reach out to our support team so we can better understand your setup and see if there are ways we can help streamline your workflow.

Hi,

We're truly sorry to hear that your experience hasn’t met your expectations. We take all feedback very seriously and are committed to continuously improving our app and service.

We’ve attempted to reach out to you via email but unfortunately haven’t received a response. We’d really appreciate the opportunity to better understand the issues you’ve encountered, so our team can investigate thoroughly and work on a permanent solution.

It’s worth noting that no other merchants have reported similar issues, and our monitoring shows your store has been actively using our app since January 2024 without any recorded errors or disruptions. We remain available to assist further should any problems arise.

Thank you again for your time and continued support, we truly value your business and are here to help anytime.