Reviews (439)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up and intuitive, with a clean interface for both brands and creators. They value its tight Shopify integration for managing products, orders, and commissions in one place, plus automated affiliate payouts and conversion tracking. Many highlight effective creator discovery, gifting/product seeding, and subscription commission syncing. Merchants say collaborators enjoy using it and consider it strong value, especially as a free tool.
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Collabs affiliate links produce a 404 error.
Only good for small brands that does not need reporting. But guess what? Everyone want reporting to see how their marketing campaign with influencers are doing!
It's a free app so, as always, you get wat you pay for.
Unlike Field of Dreams, you build it, they don't come.
They REALLY need to add some basic filtering to prevent garbage applications coming in. 90% of my applicants do not read my requirements for # of followers or category. Please implement a hard gating for number of followers! And, do more to root out these discount code hawking "influencers". Its just spam.
Caution from our experience:
We found that this app invoices our Shopify account for affiliate commissions, but only releases payments to affiliates once they’ve reached at least $25.
There’s no option to request payouts below this amount, so if an affiliate earns under $25, the funds remain stuck and unpaid. This became a problem when we looked at moving to a different affiliate platform, because any affiliates who hadn’t reached the $25 minimum would never receive payment — yet the amounts had already been billed to us through Shopify.
If the platform won’t pay affiliates under the threshold, it would seem fairer for those commissions to be returned to the business so they can be paid manually.
No longer allows sign-ups due to a glitch - I've spent over a month now from the time I reported the issue but it continues and I haven't seen a follow-up. My applicants connect a social account but can't submit their application because it says "a social account must be connected". It happens to me, as well.
Besides this, the interface is still unintuitive. It takes me at least 5 clicks to find the setting or page I'm looking for. They did a facelift last year but it didn't help much. A mega-menu would be much easier than lots of pages with subtle buttons/tabs sprinkled around them.
Once things are set up, it works reasonably well for being free. I would have it at 4 stars without the glitch.
I am very disappointed with how influencers are handling brand collaborations on the Shopify Collab. Many influencers send their applications, and after accepting some of them, I sent gifts. They received the gifts but failed to post or share stories about the products. They also do not respond to emails or Instagram messages. Additionally, there is no option to rate these creators/influencers, which allows them to act unaccountably.
Thank you for your feedback and review. I will make sure to provide this information to our team. -Emily, Shopify Support
It’s ok. Helps get name out, but not always the best. A lot of collabs are just looking for free product. We should be able to rate the Collabs and leave feedback. Sent out $$$$ in free product to promote to only have it grouped in with a bunch of other promo items and taking no time to explain our product.
Thank you for your review. While all the creators in our network are fully vetted, it's important to discuss individual expectations as they can vary from merchant to merchant. We appreciate your feedback and will be sure to record it. -Olivia, Shopify Support
There's a lot of work to do here in terms of making influencers not hate the signup flow. On our side, the UI continues to be weirdly unintuitive even after years of using it.
Extra star deducted because the app just straight up stopped working on our store recently with no warning. We just discovered a little message saying "this app may not work as expected. Collabs needs to be updated by the app developer. Contact them for support or uninstall the app." Considering Shopify is the developer, you'd expect them to have this sort of thing covered.
Hi, there. Thanks for taking the time to leave a review. I would suggest reaching out to our support team directly, so that we can gather more context about this issue and assist further. You can reach our team via our help center here: https://shopify.link/WJna. -Rick, Shopify Support
How can you not filter by age?? Seems like the next most obvious filtering choice