Reviews (63)
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Using "coming soon" feature somehow turned on the "sell when product is out of stock" option on my listings, costing me a lot of credit card fees and frustrated customers when I had to refund the orders, since I sell one-off items.
This happened on two of my product drops.
Strongly recommend this app for the coming soon button however the pre order element, has been devastating- it places orders on hold within Shopify with no clear built in feature to remove them - we had to build a custom flow which i believe is only on shopify plus, and does not sync inventory - we have had thousands of orders now oversold due to this app, please proceed with caution on the pre order element, like i said the coming soon button works excellent - the pre- order element, I strongly suggest being very careful.
would not recommend. When coming soon is turned on with the date set it works on website but customers can still purchase via the shop app. It ended up being a complete nightmare during my last product launch as the date and time were set to be removed on launch time, but it still showed up not allowing about half the visitors to the site to purchase because the coming soon wouldn't go away. Even after I turned the app completely off on my website it still wouldn't go away.
Hi,
Thank you for your review. I looked for the support email from you and it looks we haven't received any message regarding the issue. We are always here to help and it's best to contact us as we quickly respond to any issues.
You've used the app for 1 year and apparently there were no issues before. I suspect that it was only a browser cache and clearing the cache would solve it, but we would need to investigate. Please remove the review as we didn't even had a chance to help you.
Thank you,
Kind regards,
Magda
Support is horrible. They will never respond to support requests. I think they just leave this app up without updating it.
Stop gaslighting as well. We opened a support ticket through the application, and also sent an email directly to your support email you list on the application page.
Thank you for your review.
We never received any support requests from you. Our support doesn't use auto-reply. Are you sure you tried to contact the right company?
Please contact our support at info@gravitysoftware.co.uk . Our team will resolve any app-related problems for you. We are awaiting your email.
We don't try to act like victims. Our job is to support our merchants. We have seen your review and we replied to you trying to help. If you need assistance please contact us via email provided above. Please send some examples of products so that we can reproduce the issue. Our team will investigate the problem and help you to resolve it. Thank you.
The customer service team is very helpful, I highly recommend this app, it works very well and if you want to customize it , they are open to assist on this.
Really great customer service, we had some issues to start with and some customisation requests - Magda helped us with everything. Now everything runs smoothly. Very happy with this app.
Initially had issues with getting the app to work - but it was up and running pretty quickly and does exactly what it says - a bit expensive - but worth it to showcase our holiday products ahead of season to start generating interest. Support team is prompt and friendly. For the price - I think the actual app is a little bare bones aesthetically speaking - but again - it does what it says.
The app did exactly what I needed it to do and the customer service was top notch, they responded quickly and directly even on a Sunday afternoon, can't ask for more than that, very pleased with the support and the results
Excellent and fast customer service any time I've needed them. Thank you! Love the app.
Got some great and fast help. The app really helped us to show customers products which are about to be released. Have increased sales a lot, before products were not visible at all.
The team also helped me to add some data to the labels.
Good price as well!
