Commslayer: AI Helpdesk & Chat

Swapped from Gorgias where we felt that we were overpaying for basic features. Happy with our decision. Karri is active and it's clear the aspirations for this are high through ongoing development and improvements, with feedback sought from users. Looking forward to the new features rolling out this year.

I've used HelpScout for many years but their pricing was getting out of control. I did the comparison for Giorgias and Zendesk but they didn't seem impressive for what they were charging.

I was happy to see a native Shopify help desk app that is free and works perfectly! Looking forward to seeing this app grow.

My experience with Commslayer has been incredible. I've been a long time Zendesk user for support on another store of mine, and recently opened a new brand. This was the perfect time for me to test something new. So I started with Commslayer.

My support team LOVES it and is asking me to migrate the other store to Commslayer as well (I will soon, I tell them!). It's faster, easier, and has the integrations we need directly with Shopify.

Not only do I highly recommend Commslayer, I'm baffled why it wouldn't be every owner's first pick.

So far so good. This is my first time using a CX software so don't know much about what to expect. Only thing I know is that is being very helpful compared to just handle tickets over email and to onboard a CX agent to support me. I don't think I am using most of the features but thanks for building this, it's been very helpful so far.

I am a Commslayer early adopter. The app is not old enough nor has been in production long enough for a comprehensive review.

The devs are committed to making this better, every day.
I am a fan of the devs, and I am convinced they share a passion to make a world class product.

Is it a 100% replacement of the apps it intends to replace ? Not 100% yet -- but... The 80/20 on this is a Win. There is just enough to make it ready-enough for today (October 2024). We are using it in production.

The devs know what their roadmap is, and they welcome feedback from the merchants. And they are transparent. A good team!

I will continue to update this review, with honest feedback.

We have previously used Re:amaze and Richpanel, and this app is better. The way the AI is integrated is great. Really happy with it and have already been recommending it to people. And given its free, its a no brainer! Also its great not to have 'powered by richpannel' on every single support email.

We love Commslayer! We were wary to migrate away from Gorgias but Karri and the Commslayer team have been amazing. Onboarding was quick, the tool itself is simple to use and functions well, and issues are resolved with lightning speed. They are one of the most responsive teams we've ever worked with and their commitment to developing the best CX tool out there is evident in all that they do. Make the switch - you won't regret it!

Moved away from Gorgias as they were ripping us off with their pricing (otherwise it's a great product). Now I'll get all FB/IG ad comments into our helpdesk for free.

Insanely helpful!

This is a great CX app – works well and is MUCH less expensive than other apps. Highly recommend!