Commslayer: AI Helpdesk & Chat

Been using it since nearly the beginning. The team is making great efforts to improve the app and add new features. Fingers crossed that the Youtube comments integration is coming soon!

We previously tried Helpscout which did not work well for us and ended in a nightmare experience trying to migrate away from them (they tried to hold our data hostage).

We also looked into Gorgias but the pricing is insane and charging per "ticket" for every social media comment is completely absurd, especially for brands who get hundreds of comments a week across social media.

Very glad a new player like Commslayer is in the space, and hoping they don't take on VC money and raise prices like the typical software companies do.

highly recommend to any ecom owner/store. You can reduce your CS app costs by 90% and not lose any features or functions that are required, not only that we now have the Ai agent in full force!

Lenie was great, helped me find something in 10 seconds. Responded quickly and efficiently (commslayer customer support team)

Works as intended. Easy to use and plenty of features if you're looking to get more technical. Very easy to onboard new support agents and keep tickets in the right buckets.

Scaling a business while down-scaling the hours on customer support, for this monthly price? Insanely good. Good support, frequent updates, great use of AI without demanding to much tech skills across the team. Would recommend to everyone.

This has saved us literally hundreds of hours a month in customer service work! It has made us more productive, increased our sales and conversion rates and been a life saver! Customers now feel heard and valued right away and the responses don't immediately feel like AI! Considering the high prices of most any other option, this is hands down the best value you can get for a customer service tool! Implementation on your own is very hard, but their one time implementation cost was worth every penny and I also highly recommend that!

Good to see the history of the customer. Possible to use that history to guide AI in different kind of responses.

Tolles kostenloses CRM und eine gute Alternative zu Gorgias.

For me, helpdesk software has been like diet fads. I have tried (and abandoned) them all. The price*bloat multiplier always sends me back to the plain ol gmail inbox resorting to labels and other basic systems to triage and manage support. Commslayer hits the trifecta with low cost, ease of use, and a rich (and expanding) modern feature set. I've been using it for almost a year. This diet may actually stick!

The icing on top is that Kerri, the founder, is an industry veteran (and seemingly a genuinely solid human) and remains extremely passionate about his product.

We moved over to Commslayer from Gorgias last year and haven’t looked back. Commslayer stood out immediately for how intuitive and well thought out the product is. All the key information we need is easy to find and clearly laid out, which makes it simple to respond quickly and stay on top of customer conversations. What’s been especially impressive is how consistently the platform continues to improve — new updates and refinements roll out regularly and genuinely make a difference. Beyond the product itself, the support team is exceptional. Karri and the wider Commslayer team are incredibly responsive, knowledgeable and truly invested in their customers. It feels like a real partnership rather than just another software provider. Highly recommend to anyone considering a switch from their current customer support software