Connectr Amazon FBA Sync
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IT DOESN'T DO WHAT IT SAYS, FOUND A BETTER APP
Started using Connectr app because it advertised that it would sync inventory between Amazon and Shopify. Just be clear, it only syncs changes in inventory that come from orders and changes made in seller central. If you receive inventory and adjust inventory levels in Shopify, they will be overwritten by the inventory in seller central. So the product does not actually sync FBM inventory between AMZ and Shopify. It only syncs some of the inventory. The interface is very confusing and hard to understand and there is a high risk of accidentally overwriting inventory numbers and products. There is just to much to risk when using this app as it will cause you a lot of time fixing what they did. My staff had to spend several hours re-counting inventory because this app completely replaced our shopify inventory counts with our AMZ inventory (which was 0 because we were setting it up). Their customer service was very difficult and instructions were very unclear. You have to email them back and forth which is really inefficient and a waste of time. We asked for a video chat/screenshare several times and they just ignored the request. After realizing the app wouldn't do what it says, we asked for a refund (took several weeks to figure out it doesn't do what it says) and they said they have a 7-day trial and they wouldn't refund. They refused after saying if we send them the invoices for the app, they would refund it. This just shows they have terrible customer service. So because their app was misleading and because their customer service was awful, they get a 1-star review. We ended up using Amazon by CedCommerce and it works great. It does exactly what we need it to and syncs FBM changes back and forth from AMZ and Shopify. It's very affordable and they will video chat and screen share with you on-demand. They have a great chat feature that they respond to immediately and have helped us onboard the app. We highly recommend checking out Cedcommerce over Connectr. Just to be clear, we don't get anything for recommending them, we just had such an awful experience with Connectr that they deserve a public bad review and a recommendation of another product over them. To Connectr: You should have just refunded the money like you said you would, it was less than $25. You'll lose more than that in customers who won't use your app now.
This is a completely unfair review from the folks at Foxhound Bee.
1. We have a free trial of 7 days so that merchants can test out all the features. They used the app for over a month and then demanded a 100% refund. Making an exception we had offered a pro-rated refund, not a 100% refund.
2. They wanted a 2-way sync between Amazon and Shopify. But we provide 1-way sync only. This is clear in our documentation. With our experience, 2-way sync has the potential to mess up the Amazon inventory. We have multiple options to sync Amazon to Shopify. Because of the activation of sync, the Amazon inventory got copied over to Shopify. This is the expected behavior.
3. Being a small team we don't have live chat support. Again, we don't claim 24x7 live support. This helps us to keep the app costs low.
4. We are glad they found an app that suits their requirements. Each app has unique capabilities.
We wish to deliver a great app experience to all the merchants. Unfortunately, it did not go well with Foxhound Bee. However, their review is not a true reflection of the service we provide.
The app is really easy to use, and the customer service is stellar. Imports over 200 SKUs in a jiffy, syncs pricing and inventory, and if you have any questions, customer service and Ankit provide great solutions in no time. Very pleased, and will highly recommend.
PS: Would love to see a feature to import products by SKU list in the future.
We use this app since about 4-5 months now. It does 100% what we need.
If there are any questions...we'll get support within 12, max 20 hours. Would sign again.
We’d just like to thank you for taking the time to write this review. We try really hard to provide a good app experience and are really happy to hear that you like it!
The images uploading with lower quality than on Amazon.
Also, there is only 1 image for each child product.
I will not recommend this app for anyone.
Thank you for taking the time to leave us a feedback. We sincerely apologize if you’ve had a less than perfect experience with us. We’d love to talk to you more about your issues and hear your input so we can work on it. If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will be there to answer right away.
The the app imports highest resolution images from Amazon. Sometimes due to the way the Shopify store theme is designed, the images can appear to be smaller.
The app imports all the images of the parent item and one image per variant item. This is done intentionally because of the way Shopify displays images, which is different from Amazon. Unlike Amazon, Shopify loads all the images of all the variants together on the product page. This slows down the site and makes it crowded.
Our entire focus is to make it easy to help sellers on Amazon manage their Shopify store.
they have amazing support. If u have problem they can solve within one hours. Hıghly recommended!!!!
Good product, fast sync with amazon. Support is always in touch, all tasks are performed quickly and efficiently. I recommend!
Thanks for the awesome! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Great APP, very good response and support. Needed some customization and they will listen and accommodate your requests. Great App and service
Great app with outstanding support!
Amazon Connectr & FBA Sync works extremely well for syncing our Shopify store with Amazon. The interface is clear, the features are robust, and the synchronization is reliable.
A special shout-out to the support team — incredibly responsive, always ready to help with setup or to troubleshoot very specific issues. You can really feel their commitment to finding the right solutions, which makes a huge difference.
Highly recommended for anyone working with Amazon FBA!
Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the app experience! Wish you good luck!
App is amazing. Support is great. Resolve all my questions.
We’d just like to thank you for taking the time to write this review. We try really hard to provide a good app experience and are really happy to hear that you like it!
Great app
We're happy you're pleased with the results and that we were able to help. And we really appreciate you taking the time to share your feedback - it makes our day special!
