Reviews (49)
Refine
-
By rating
I'm writing this review specifically for a business tech meeting for support with confirming my setup for a new Shopify page with Contrado. While I found it generally clear to set up the new Shopify account, there were definitely some quirks and frustrating bugs to be worked out that compromised my time as a business owner. But the meeting with engineer Mitul Rathod was amazing. He was incredibly patient in communications to set up the meeting, made time to meet despite the extreme time zone difference, and when we finally met, he took me through it step by step and helped me to understand the foundations so that I now feel empowered to continue using this platform. I really appreciate his time, care, and expertise. He's the best of the best. Thank you so much, Mitul.
As for Contrado as a whole, I've been happy with the company since ordering my first yardage when they first started as a company. I appreciate the textile and product options, though the design interface can be a bit clunky especially for resizing images and selecting fabric. The biggest issue I encounter is that there doesn't seem to be a way to design new textiles with the same parameters as past products. We have to redesign every detail and specification each time and that gets exhausting.
Associate Jeel has been super helpful in the last year with orders (thank you!), and I look forward to continuing to work with Contrado for my printing needs.
I really can’t recommend this app anymore. It used to be a great dropshipping tool, but that’s no longer the case. It’s now creating major headaches: SEO issues, duplicate products with wholesale pricing, and broken links. The products are beautiful, but the app itself has become a complete mess.
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced. Our team has been rebuilding the Contrado Shopify integration to resolve these problems, and we’d really value the chance to learn more about your setup to ensure the fixes meet your needs. Please reach out to us at shopify@contrado.com or reply to our direct message - we’re here to help.
I am very impressed with the bodycon dress, and the sunglasses. I LOVE the quality of the fabrics!!! I have used a lot of vendors for my store Gamestriss Graphics, however, Contrado has the best packaging and quality products. When my last order did not meet my expectation, Deepa with the Contrado team saw my review and reached out, they offered a resolution and refund. I am pleased and confident to offer their products in my store because I feel reassured that they care about their customers. BRANDING IS EVERYTHING IN THIS BUSINESS.
I had a connection problem after an update and they fixed it. Works amazing. Best products to design out of all the apps and love the auto publish feature. The technical team is magnificent!
Thank you for your review. It means a lot. I will forward to the team, they will be delighted. I hope you have an amazing weekend, don't hesitate to get back it you need anything.
Contrado is LEGENDARY!!! I've been building and curating my ideas with this company for almost two years. The products always exceed my expectations, and any fault thus far has been by my own error. Products are top notch - including the leather! Highly grateful for the opportunity they've provided to build my own business. Thanks Contrado!!!!
Thank you so much for leaving such a kind and heartwarming review, and for noticing the quality of our products. We are also grateful that you decided to trust us as your manufacturing partner for your business. If there is ever anything you need please do reach out to the team and we will help. Have a beautiful weekend.
Catalog seems very expensive compared to other choices. There do seem to be a few unique items, but most items can be found elsewhere for considerably less.
Thank you for your review, and for mentioning our unique product selection. I hope some will tempt you enough to offer them to your customers. A few thoughts: Summer is coming, why not introduce fully personalisable party & ceramic plates or even water & beer glasses? Try offering our 100% natural silk cushions with braid trims. Our AOP natural cotton or recyclable tshirts ( real Circular Fashion!) are worth a second look. Bomber Jackets , 100% silver jewellery possibly (not plated!), our leather Bags collection is out of this world too.
You do raise a very good point regarding products you could easily source elsewhere.
After numerous products comparison with most POD competitors on Shopify and others, the simple answer is that our level of details and our quality cannot be replicated.
Take a simple drawstring bag. They all look alike. Looking closely though, our fabric is more hard-wearing and will last longer. Still it remains softer to the touch than our competitors'. We stitch additional inner lining at no extra cost (none elsewhere). We use additional metal eyelets which help with pulling the cord in and out. Our stitching is more even and our fabric doesn't break under the needle offering a much better finish. 100% of products are reviewed by the quality control team (vs 0-10% max elsewhere), this allows us to offer an outstanding quality (and even offer a second almost perfect one to customers sometimes)
If you apply the above process to our whole product range, this hopefully helps you understand us a bit more.
We will reach out to you personally. I hope you take the time to hear us out and we can manage to start working together on a long-term partnership. We are inventing a different way of doing dropship based about Quality and Sustainability. Join us!
Excellent costumer service, always helping. I've had a few problems only, but every one of them has been fixed fast. Def gonna keep working with this guys!
Thank you so much for these few words. We aim to be there every step of the way as much as we can. I hope everythign is running smoothly though if there is anything, do get in touch at shopify@contrado.com. Thank you again and have a lovely start of the week.
I'm about to launch my store in November, using the Contrado app. Deepa (and sometimes the IT team also) at Contrado has been helping me patiently through my many email queries since I started building the store in May – so, so helpful. The customer service has been excellent. I look forward to seeing how the customer journey and customer reviews for the Contrado products go once I've launched...I'll review again after that! In the meantime, I can confirm that my experience with Contrado has been fab.
You have to order these products, the photos just do not do them any justice! I have ordered quite a few items from contrado and their leather goods and the quality have been second to none. They clearly pay attention to detail and their customer support is on fire!! If you need anything they respond at lightning speed.
Order anything to experience the quality. 100% recommended.
Thank you so much for your feedback and for your comments specifically regarding our leather products. It is heartwarming to read. Our customer service team has already read your review and are over the moon. Thank you for mentioning them. Have an amazing week and thanks again.
