Reviews (26)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
May 5, 2026

Highly recommended Cloud Plug format builder, was super easy setting up a form and anytime i needed assistance or had any queries the support team were quick to respond and so helpful!

Flourish Cake Design
Australia
About 2 years using the app
September 18, 2025

"All Features" in the free plan... apparently doesn't include all features, the file upload feature was not available. wasted time making a form for it to tell me I couldn't add an essential feature that I downloaded the app for.

Runaway Workshop
United Kingdom
9 minutes using the app
December 7, 2023

We had no trouble setting up our own forms and following their instructions. Still, there were a few adjustments, around 3-5, where we needed help. The team managed to fix our issues within minutes or hours each time. These tweaks involved problems like spacing between letters on the form and a slow-loading page with forms. Fortunately, all the problems got resolved instantly.

Benhalex
United States
6 days using the app
Edited July 29, 2023

The tech help was prompt and excellent. At first I thought my request was not possible but after a chat with this team, my problem was solved.

Also, the support goes beyond simply providing direct support. The team follows up with inquiries to make sure their solutions meet my needs. Very prompt and reliable. I highly recommend this app.

Instructional Concepts
United States
8 days using the app
July 28, 2023

My actual name is Courtney (the one filling out this review... I am the Marketing Director for Terri, and her Salon, Ippodaro Natural Salon.) I have been using Shopify for years, working with various stores, and building/managing their site.

I have had to use various form apps in the past, and NOTHING compares to this one.

Though I am fluent in "Shopify editing" (if you will) sometimes, coding/enabling apps/etc. can baffle me. (You know, certain themes can block various codes, and it can be maddening). The theme we use was causing me problems when trying to add our first form for our website. So, I reached out to Cloud Plug24's support, and they fixed the problem within 18 hours. (It would have been faster if I had been paying attention to my email... so that's on me).

The buildout of the form is what I like to call "idiot-proof" (sorry, that's not super okay to say nowadays, but I haven't discovered a more poignant way of saying it.

USE THIS APP!

P.S. I actually reached out to Shopify's Support when I was beyond frustrated with other form companies. And they suggested CP24.

Ippodaro Natural Salon
United States
About 23 hours using the app
CloudPlug24 replied July 30, 2023

Thank you very much for your kind words, such words from merchants double our energy. We are always here to help you!

June 30, 2025

Great App for forms on our website! We have been using it since switching to Shopify and it has worked well for us. Customer support has also been great and always helped us fix any issues we have. Highly recommend this App!

Building Controls Group
United States
Over 2 years using the app
Edited June 22, 2025

Great forms, great support and super quick response. Totally added a big plus to my Shopify site with forms that are detailed, responsive and work well! So happy with my choice here
Laura

Country Proud USA
United States
10 months using the app
August 2, 2024

Easy to use product & customer support was very efficient, would definitely recommend.

Blueberry
Luxembourg
4 days using the app
March 4, 2024

Fantastic App, we had some adjustments that needed doing and the team were able to bring my vision to life! We highly recommend this app on Shopify!

The Luxury HQ
United Kingdom
2 months using the app
November 28, 2023

great app, was easy to implement the form in my shop. customer service via email was quick and helpful. recommend!

magic baby products
Netherlands
About 1 month using the app
CloudPlug24 replied November 29, 2023

Thank you very much for your kind work, we are always here to serve you the best!