Froonze VIP Loyalty & Wishlist
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Reviews (274)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a reliable all‑in‑one solution for wishlists, loyalty/VIP programs, customer accounts, and custom forms. Support is described as exceptional, often handling theme code edits, styling, and feature tweaks quickly. Merchants praise the modern, highly customizable wishlist, flexible points/store‑credit rewards, and transformed customer account dashboard. Many note strong performance, easy setup, extensive branding/localization options, and pricing that lets them replace multiple separate apps.
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Appears cheaper than other apps but the costs are merely stacked inside as 'options' . This is fine but please make it more obvious to a first-time user.
We are very sorry you felt this way about our pricing.
Hiding prices is not our intention at all. We openly state in the app description that the plugin prices are not included in the main charge and provide a link to the full pricing page.
We made our plugin system the way it is to make it more flexible to the merchants. Merchants can activate the plugins they need and pay only for them. Most merchants using our plugins actually can save a lot of money compared to using similar standalone apps.
This is true especially for the Loyalty plugin. Compare our simple pricing for the Loyalty plugin with the standalone apps and you can see that you can save a lot of money using our plugin. Our Loyalty plugin is mostly based on the monthly orders count and the maximum price is 60USD, while most other apps force you to upgrade for every small feature and the maximum price is in hundreds.
I hope you can reconsider and install our app again. We are 100% sure our app will bring value to your store in the long run just like it did for thousands of stores already.
Super deceptive pricing. The pricing you see is just a "base" cost. When you log in to set it up, each additional piece cost extra per month. That was not clear when I looked at the initial pricing options.
Thank you for the review and sorry for the bad experience.
We mention in the pricing cards that plugin prices are not included. The space in the app store is very limited and we cannot make it clear enough.
Most customers like our pricing model - `pay for what you use`. We made it that way NOT to "deceive" our clients, but to help them. Not everyone needs all the features, so we made our pricing flexible so that it can satisfy everybody's needs.
You mentioned that you need to pay for "each additional piece". Each additional piece in the context of our app is not some tiny feature, but a big plugin comparable to standalone apps, such as Wishlist or Loyalty. So, putting them all in one base plan just does not make sense.
Our base plan includes a lot of useful features, such as the customer account widget, custom pages and links, reorder button, password management, improved order history, and more.
If you have any suggestion on how to improve this please let us know. We are more than happy to improve our app.
I needed assistance with an integration. I reached out to support and they responded within 20 minutes.
Thanks so much for your review! We try to answer all the support queries as soon as possible.
First of all, the Support team is doing wonders and quick resolutions for all the queries and requests.
Simple to Setup, now our customer account page is with all the features a customer wants. Thanks guys.
Thank you so much for your review! Glad we could help you out with the customizations.
App has a great account UI that makes it appealing to customers. The ability to integrate plugins is nice too. Excellent customer support, which I think makes the biggest difference. I've asked for a few changes, and they're done right away. Thanks team!
Thank you so much for your review! We always try to help our customers by making customizations specific for their stores so that our widget fit in perfectly. Let us know if you need anything else
After I installed the app I immediately noticed the very good design and layout of the customers account page. Lots of functionality. Compatible with Multi languages like our store: everything translated in 20 languages (but this was a fair amount of work because you need to fill in the translations yourself in the relevant fields. Having said that: it all works flawlessly! Initially there was an issue with Social logins because we have multiple domains linked to our shopify account but this was sorted in less then a week. The only minus point is that for every functionality to become active, you need to pay extra, so therefore this app might end up not very cheap, but the charges are made very clear upfront and are not hidden: you can choose what you want to use and what not, therefore you control yourself your budget.
Thank you so much for your detailed review! Regarding our plugin system, our intention was to make the system flexible for the merchants. For example merchants can activate and pay for our social login plugin, but if not satisfied, they can also use another app.
We will also take you translations comment into consideration and will make default translations for the most popular languages so that merchants won't have to spend too much time translating the app.
Really the best app out there for a great customer portal with lots of features and integrations, and AMAZING customer service - to say the least.
Alexandru in their team has solved every concern or custom inquiry I had and really done a great job!
100% recommend, I even checked for other similar apps but haven’t found one within close comparison!
Thanks so much for your review! We are flattered to hear you found our app the best among all the competition.
Froonze has been a great addition to our store. The team is extremely responsive and genuinely committed to making sure everything works exactly the way it should. They took the time to adjust the widgets so they blend perfectly with our storefront, which we really appreciate.
The app itself is reliable and performs very well, so we’ve never had concerns about stability or speed. What really stands out is their willingness to help beyond their own product. They often share useful advice that benefits our store overall.
If you're looking for a powerful app with features like loyalty programs, wishlists, customer portal and other tools to improve the customer experience, Froonze is definitely worth considering. Their team truly cares about their users.
Thanks so much for such an awesome review!
I use the app for wishlist facility on my new store and I can say that it simply does what it has to without any hassle. It needs some customization which is very easy to do through the settings section. And if that is not enough for you, you can go beyond through the CSS editor or ask for help to the support team. They are always available, open for suggestions and give great support.
Thanks so much for your review! We are happy you are enjoying using our wishlist functionality.
Love this app and the support team as well! The shopify accounts page is too basic and this really helps make it look more organized and professional. The support team has been very helpful and are quick to respond to requests, they helped me customize how the buttons behave to better align with my strategy. I will look into adding more of their plug ins very soon! Really recommend!
