Reviews (29)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 3% of ratings are 1 stars
October 6, 2020

Brilliant app. Brilliant customer service. Thanks so much for helping us out to get our customers integrated

VPA Australia
Australia
About 11 hours using the app
Edited June 22, 2025

Great app, great service, it's a no-brainer.

Meow Safe
United States
30 days using the app
September 20, 2023

I wanted to share my outstanding experience with Simprosys Customer Match Lists and their exceptional support team. As a representative of MySupplementShop, we rely heavily on various tools and services to enhance our operations, and Simprosys Customer Match Lists has truly stood out.

What sets Simprosys apart is their impeccable customer support. They consistently go above and beyond to ensure that no task is too challenging when it comes to helping us get the most out of their service. Here are a few key points that highlight our experience:

Prompt and Responsive: Simprosys's support team is incredibly responsive. Whenever we've had questions or faced challenges, their team is quick to address our concerns, often within minutes. This level of responsiveness has greatly expedited our decision-making processes.

In-Depth Assistance: What truly impresses us is their willingness to provide in-depth assistance. Whether it's setting up complex customer match lists or troubleshooting issues, Simprosys's support team is always ready to guide us through every step. They take the time to ensure we fully understand the processes and strategies involved.

Personalized Guidance: Simprosys's support is not one-size-fits-all. They take the time to understand our specific needs and goals, tailoring their guidance accordingly. This personalized approach has been instrumental in optimizing our use of their service.

Proactive Problem Solvers: It's not just about solving problems when they arise; Simprosys's support team proactively identifies potential issues and offers proactive solutions. This foresight has saved us time and prevented potential disruptions to our operations.

Dedication to Excellence: Simprosys's commitment to excellence is evident in every interaction. They are not satisfied until we are fully satisfied with the results we've achieved using their Customer Match Lists.

In summary, the support we've received from Simprosys Customer Match Lists has been nothing short of exceptional. Their team's dedication and willingness to go the extra mile have made a significant difference in our ability to leverage their service effectively. We are grateful for their partnership and look forward to continuing to grow with them.

MySupplementShop
United Kingdom
11 days using the app
July 13, 2023

Still New to The app and wanting to test But The customer service is outstanding quick to respond and knowledgeable

Partners Hair Design
South Africa
18 minutes using the app
September 19, 2023

Thanks a lot for the great support you gave me on September 19th. Br, Steen

Octopus Denmark
Denmark
6 days using the app
April 6, 2023

the app seems to work, no idea, you can't do anything with this app at all, it has no functions and support didn't get back to me after 4 days and 3 email requests.

Viva la Bavaria
Paraguay
3 days using the app
Simprosys InfoMedia replied April 6, 2023

Dear Merchant,

Hope you are doing well.

I am Milan Vaghela, Product Lead at Simprosys InfoMedia.

We have already replied to the queries you have raised in our Support email box. But it appears thst you are not getting it in your email box it may have happened that our email might have landed in your Spam box.

So can you please check your spam box and get back to us by replying to it?

Also, If you still have any issues with the app or anything, we can get on the call via Google Meet call.

You can also connect with us using the Live Chat facility from the App interface using the "Get Support" widget.

Awaiting your reply.

Thanks.

September 26, 2025

Excelente aplicación, excelente servicio técnico.

Bicos de Fío
Spain
25 days using the app
April 10, 2023

This is a must-have app in order to ren google ads profitably. Customer care is fantastic. Its a must-have app for any business.

Omega Walk
Singapore
About 2 years using the app
August 1, 2024

Installed this app and it crashed my shopify store.
Using the Cornerstone theme.

Can't recommed. A pain.
Uninstalled and it's still crashed

day one drop
Denmark
40 minutes using the app
Simprosys InfoMedia replied October 12, 2024

Thank you for writing here.

Concerns explained here are completely misplaced. This app is purely a backend app. Through this app, we don't take access to any part of your store front.

It might just have been a coincidence of installation time and something else gone wrong. That was the main reason, the issue did not get fixed when you had uninstalled the app.

I request you to kindly review any other activity followed by either you or any of your other team member during that period.

Hope you can understand.