Reviews (61)
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I've had a great experience so far. I wish they would wait and only upload tracking when it hits the US. They also don't accept returns. They ship fast and have a lot of varieties.
They have the cutest clothes that work really well for my niches but they will not respond to me. I did get a response to my question twice - at first (that took forever to receive) but they did not explain things well enough. I then sent another inquiry telling them they were unlcear and asking for them to clarify. There was no answer. I then I sent another reply a couple of weeks ago. Again there was absolutely no response. I then Sent another message asking them to clarify again. They did not respond and it has been over two days. Their lack of responsiveness has me extremely concerned foy my customers and my business to work with these people. They may have very cute clothes but I need to actually make sure my customers actually receive them and that they are what they say they are. They are unclear and they do not respond. I am very weary of doing business with these guys.
Dropshipping is so easy! Integrates seamlessly, and is user friendly. Love the huge variety of pieces that fit my shops vibe.
Dear Love Dropshipping has been an excellent partner for my business. Their product quality is great, prices are competitive, and order processing is smooth and reliable. Shipping is timely, and the tracking updates are clear, which really helps keep customers satisfied.
What stands out the most is their customer support, professional, responsive, and always willing to help resolve any issues quickly. They make dropshipping easy and stress-free. Highly recommended for anyone looking for a trustworthy and efficient dropshipping supplier!
Hi AA LLC,
Thank you so much for your wonderful review and recommendation!
We’re delighted to know that Dear-Love Dropshipping made a positive difference for you.
Your satisfaction is what keeps us going, and your support truly means everything to us.
If there’s anything else we can assist you with, we’re just a message away.
Thanks again for being part of the Dear-Lover Dropshipping family—we look forward to continuing this journey with you!
Warm regards,
The Dear-Lover Dropshipping Customer Care Team
Fantastic service from start to finish. Every order has been handled smoothly with reliable fulfillment and great communication. Big shout-out to Ella, my sales manager at Dear-Lover — she’s always responsive and genuinely supportive. Really appreciate the consistency and the way they take care of their customers!”
Hi JAG Universal,
Thank you for your kind message! We’re so happy to hear that Ella made a difference in your experience.
We’ll definitely share your appreciation with [him/her]—feedback like yours means a lot to our team.
Please feel free to reach out anytime—we’re always here to support your business journey.
Warmly,
The Dear-Lover Dropshipping Customer Care Team
I need assistance and the methods that I have found so far are not working. I have issues with the warehouse address and can't find the info that I need anywhere. I have contacted Dear Lover from the website but they continually ask for the sku of the product ordered. I need YOUR WAREHOUSE ADDRESS so that my orders can start fulfilling!
Dear ModestAndDevoted,
We sincerely apologize for any difficulty you've experienced in obtaining the warehouse address and for any frustration this may have caused. We truly appreciate your patience and your business.
Following your inquiry, Olivia promptly sent you the warehouse address via message. Additionally, you can always find the address under Frequently Asked Questions on our website. However, we understand that the information may not have been prominent enough, making it difficult for you to locate it quickly. We are actively working on improving our notifications and accessibility to enhance your dropshipping experience.
For direct assistance, you can also reach out to your account manager using the email listed under the "Contact Us" section of our website.
Your feedback is invaluable to us, and we are committed to making this process as seamless as possible. If there's anything else we can assist you with, please don't hesitate to reach out.
Looking forward to resolving this for you.
Best regards,
Dear-Lover Dropshipping Customer Service Team
Update 3rd May25
Dear lover have stoped sending my orders since the 29th April and I don’t know why. The lack of communication is diabolical. No update on why orders are delayed- nothing and I’ve messaged them several times with no reply from them
I’ve had an order with item missing, and they not responding to my communication
Nov 24th:
Communication is lacking, but they have showed a light improvement, so have amended this review.
Even though I have my settings to not order out of stock items, customers have been able to order out of stock items on 2 occasions now.
Hi Beagle Boutique Fashion Outlet,
We are truly sorry to hear about your recent dissatisfaction with our store experience and customer service. Your satisfaction is very important to us, and we regret that we were unable to meet your expectations this time.
Regarding the issue with customers being able to place orders after the product is out of stock, can you provide relevant screenshots so that our technicians can review the issue - please contact us at hello@dear-lover.com with the relevant information and we will be happy to resolve the issue for you.
In addition, we sincerely apologize if your interaction with our customer support was not as helpful as you should have. We are actively working to improve our service to provide better assistance and a smoother shopping experience. Your feedback is invaluable and we will use it to ensure better support in the future.
Please do not hesitate to contact us - we sincerely appreciate your patience and the opportunity to resolve your issue.
Best wishes,
The Dear-Lover Dropshipping Customer Care Team
I have found that this drop shipper stands out by offering unique and high-quality products. The customer support is truly amazing. Crystal's decisive information was instrumental in helping me resolve an issue in my shop.
Hi R3C Boutique,
Thank you so much for sharing your feedback with us! 💖 We’re thrilled to hear that you love our products and that Crystal made your experience a great one. They’ll be delighted to know they had such a positive impact!
Your support means everything to us, and we’re committed to continuing to provide you with the best products and services. If there’s ever anything you need, please don’t hesitate to reach out—we’re always here for you! 😊
Warm regards,
The Dear-Lover Dropshipping Customer Care Team
My number one partner. Dear-Lover Dropshipping is the best. Integration works perfectly and easily. Sync and updates are prompt and accurate. The staff works hard to facilitate transactions and shipping is fast. My customers also respond more positively to Dear-Lover products than other offerings in my store. I look forward to working more with Dear-Lover Dropshipping. Ella is my contact and she always helps to inform me of issues that need attention. What an inredible asset sheis to Dear lover and my company.
Hi Chaelisa's New Jammies,
We’re so grateful for your kind words! 💖 It’s fantastic to hear that you love our product quality, fast shipping, and the outstanding service from Ella. We’ll make sure to share your feedback with them—it’ll make their day!
Providing you with top-notch products, quick delivery, and exceptional support is our mission, and we’re thrilled we could meet your expectations. Thank you for trusting us, and we’re always here if you need anything! 🚀✨
Best wishes,
The Dear-Lover Dropshipping Customer Care Team
Absolutely NO Customer Service. They will not answer message about problems with the app. Maybe a review will help resolve my problems.
The app has great clothes and i would like to keep it. However, functionality in the store looks horrible. It has product description listings that even if you change it, it does not save for your store. BIGGEST eye sore is the Size Charts that are included in the product descriptions. They look horrible from mobile to desktop. You can resize them but it is either way to big on desktop or makes your mobile version go all over your page. I have installed a size chart builder, but since all the chart for each product are completely different, it is too difficult to go through each product and make a completely different chart. I have messaged about this twice. I finally received an answer from Sophia saying, Thank you for your feedback, we are constantly upgrading the app to improve the customer experience! No Help at All. I would really like to use the app in my store but can't seem to resolve the size chart or product description issues. Descriptions are after the size chart and have to be manually edited one by one, very time consuming cause you can't edit the template before you push it to your store.
Hi True Colour Beauty,
Thank you for your honest feedback — we truly appreciate you taking the time to share your experience.
We’re very sorry to hear about the frustration you’ve encountered with the size chart display and product description settings. We understand how important it is for your store to look professional on both desktop and mobile, and we completely agree that this should be easier to manage.
Our team is actively working on optimizing the product import templates, including improving how size charts are displayed and allowing for more flexible editing before syncing to your store. While we currently don’t support pre-editing templates in bulk, we’re working on updates to address exactly this type of concern.
We're also truly sorry that you didn’t receive timely assistance. Your experience doesn’t reflect the level of support we aim to provide. We will follow up with our support team to ensure your messages receive prompt and meaningful responses moving forward.
We’d love the opportunity to keep you as a valued user. If you're open to it, we’d be happy to arrange a one-on-one session to walk you through some possible workarounds while we continue to improve the app.
Thanks again for your feedback — it helps us get better.
Best regards,
Dear-Lover Dropshipping Support Team
