Discounty: Bulk Discount Sales
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Reviews (1,273)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as quick to install, easy to use, and flexible for bulk and tiered discounts, Buy X Get Y, “Buy More Save More,” flash sales, and scheduled promotions. They like the clear on-page pricing (strikethroughs and savings badges), reliable performance during high-traffic events, and time saved versus manual price changes. Support is frequently praised as fast, knowledgeable, and proactive in resolving issues and customizing setups.
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A COMPLETELY USELESS APP!
It is honestly hard to understand how this app has received so many 5-star reviews.
For anyone considering installing Discounty, I’m sharing my actual conversation with their support team below.
My message to Sarah:
Hi Sarah! I created a 25% off Bulk Price Editor campaign for my entire store. The campaign shows as Active and says 207 discounted variants, but the discounted prices are not showing on my storefront. The product pages still display the original prices. Could you please check why the price changes haven't been applied?
You ask “Sarah” a question, and “Harry” answers. :)
Harry:
Hi Hasan,
This is Harry here from the team. I hope you are doing well.
I'm glad you reached out to us.
Thank you very much for sharing this. May I ask if you’re using fixed prices for your market?
I’m asking because fixed prices are hardcoded in Shopify, and will override the discounts.
:)
Great answer, Harry!
Apparently, even Harry doesn’t seem to understand what this app is supposed to do. :)
My response:
Hi Harry,
Yes, I am using fixed prices for my market. However, I don't understand why this should prevent Discounty from doing what I subscribed to it for.
I subscribed to Discounty specifically to apply a 25% price reduction to my existing store prices. Your system allowed me to create the campaign, shows it as Active, and currently reports 207 active discounted variants — yet the prices customers see on my storefront have not changed at all.
I don't want to manually change hundreds of product prices. That is exactly why I subscribed to a bulk price editor.
Please tell me how Discounty can apply the 25% reduction to my existing fixed prices, or what exact setting needs to be changed for this to work.
So, before replying to “Harry” — or was it “Sarah”? — perhaps you should wait for Meloni to answer first. :)
This one is on us, and we’re sorry. You were right on both counts: the app showed the campaign as active even though nothing had changed on your storefront for those markets, and the answer we gave never solved what you actually needed: a 25% discount in a market that uses fixed prices.
At the moment, we don’t support that use case, and we appreciate you taking the time to explain the issue so clearly. Your feedback made it clear that we need to improve this part of the user experience.
We emailed you on Friday and are following up with more details, along with a way to apply your 25% discount in bulk through Shopify. We’d really like to make this right and improve your experience with Discounty.
Half-baked software – Wasted hours with support
I installed and used this app for 3 days. My verdict: the software is completely half-baked. I only created 2 fairly simple campaigns, and in both cases, I had to spend hours chatting with support just to get basic features to work. Even the most fundamental elements (like proper text display) had to be manually fixed by their team for my store. For commercial, paid software, this is an absolute dealbreaker. Ultimately, I decided not to keep the app and uninstalled it. A complete waste of time!
To top it off, here is a direct quote from one of their support reps in the chat:
“You shouldn't have had to fix the app yourself, repeatedly test its behavior, or watch us manually adjust the widget positioning to make the campaign display correctly. I understand why this gives the impression of an unprofessional process and makes you feel like the app isn't fully ready for use.”
Thank you for your candid feedback. As Head of Product at Discounty, I'm truly sorry we let you down.
Your experience isn't the one we want merchants to have, and it's helping our product team improve the onboarding and first campaign experience.
I'll reach out to you directly from lina@discounty.ai to see if we can make this right.
If you want to offer massive discounts, you must double-check that you don't have any active discounts, because the customer can duplicate them. Also, once the campaign is created, it cannot be paused. Furthermore, I uninstalled the app and it still affected product prices. Be very careful when installing this app; it's very intrusive.
Wouldn't let me use the app because they claim my site sells alcohol, which it does not. Then they claimed well it's alcohol intent. Whatever. I can't sell Wine glasses? Useless. Find a better app
doesnt work for me
You were right to expect better from us, Joanna, and we're sorry. I'll email you directly to put things right and set everything up properly with you, personally. lina@discounty.ai - It's me on the other end any time.
When you frequently experience Discounty reverting the product price back to a wrong price point, then trust in the app vanish.
The app notifies about issues regarding this topic, but they somehow blame Shopify. If that's the case, I don't understand why Discounty even offers use of this app, when it's apparently not stable.
La voy a tener que borrar, no me sirvió, estaría bien que agregaran desde el inicio en los precios de producto tachado el precio regular y el precio nuevo en rojo. Tira muchas ventas porque el descuento se ve hasta el carrito
I had an extremely frustrating experience with the customer service. Unfortunately, it was disasterously poor. When I reached out for assistance, I was met with unhelpful responses and a rude attitude that suggested a complete lack of understanding of their own system.
It felt like I was talking to a robot rather than a person who could assist me. I expected much better support, but this experience has left me thoroughly disappointed. I hope they address these issues soon!
The function I needed to trial was going to cost over $70 USD so I disabled the app. The discounts still appeared incorrectly on the website even after disabling. Their chat AI bot was of no help and I couldn't find any articles in their help section on how to fix this.
Thank you for your feedback. We sincerely apologize for the issues you've encountered and fully understand your frustration.
To clarify, our ‘General discount campaigns’ adjust product and compare-at prices. If these campaigns aren’t deactivated before uninstalling the app, the discounts may remain active. It appears the app was uninstalled without deactivating the campaign, which caused the issue you experienced. While our AI bot forwarded your request to our team, we recognize that our response time didn’t meet your expectations, and for that, we apologize.
We’re actively working to improve the AI bot’s efficiency, shorten response times, and ensure the app more clearly communicates essential steps—like deactivating campaigns before uninstallation—to prevent similar issues for future users.
We truly value your feedback and will follow up privately to ensure everything is fully resolved on your end.
1. Installed and 2nd discount wouldn't work.
2. Messaged help desk.
3. Next day they apologized in email for not responding saying they were helping black Friday customers and couldn't get to our concerns.
4. Then they explained that their app isn't working with Shopofy collections despite being advertised and an option.
5. They asked us to handle the discount by either individually tagging or selecting all 2500+ items... by hand...
Requested refund and deleting app as they have no resolution planned.
