Disputely: Prevent Chargebacks

10/10 Experience with absolutely amazing customer support. Definitely the best option out there

works perfectly. I used to use a different service and was getting so many chargebacks, Disputely literally saved my store, they're legit. best in the space

Extremely disappointed with how Disputely handles ETHOCA alerts.

The entire purpose of ETHOCA notifications is to prevent chargebacks by alerting merchants early so the issue can be resolved before a dispute is filed. However, in our case we were charged for an ETHOCA alert even though the transaction still became a dispute anyway.

If the dispute is already happening, the alert clearly did not serve its intended preventative function — yet the fee was still applied.

For merchants relying on these alerts to reduce chargebacks, being charged for notifications that don’t actually prevent the dispute is frustrating and feels misleading.

I’ve reached out to support for clarification, but this experience makes it difficult to trust the value of the service.

Probably the worst app to use if you want to actually fight AND prevent chargebacks. Everyone working there is slow to respond, slow to solve issues, and don't care. I was unenrolled from from one of the RDR's or CDRN's (not sure which), and Disputely cared so much, that they didn't even tell me. Overall, terrible company. Had like 50% coverage at one point. Not worth. Go with someone credible like Chargeblast. Literally no point of going with these guys

We had a falling out with another alert company after they accidentally unenrolled our ETHOCA alerts, spiking our chargebacks. Kapil at Disputely however was able to figure out a way to get our ETHOCA alerts re-enrolled while the other company said they had to wait for email responses. In the meantime the other companies have tried to scare friends of ours saying our company will not be protected if we migrate but that is false, they just had to approve a RDR email and communicate properly with the company your migrating to. The team here has gone far our of there way to help us. Thanks for being transparent and saving us money.

Disputely has been excellent. The platform is easy to use, the automation saves us a ton of time, and their team has been extremely responsive whenever we need help. We use them across multiple stores, and they’ve made handling disputes and chargebacks significantly easier to manage. Great product, great support, and a team that actually understands e-commerce. If Shopify let me give 6 stars, I would.

I got charged for the same chargeback twice despite having automatic refunds set up. Support walked me through how my account should actually be configured, and once I explained the full situation, they refunded one of the chargebacks and showed me how to protect myself from it happening again. Genuinely hadn't experienced that kind of support in a long time.

I received excellent service, and the app is very helpful for resolving chargebacks; I recommend it.

honestly thought this was gonna be another overhyped service that doesn't deliver. i was wrong. setup was straightforward, support actually responds fast, and the alerts work. not much else to say, it just does what it's supposed to do.

Love their system to prevent from being billed for duplicate alerts. Great service and the best RDR, CDRN & ETHOCA rates. Without them I probably wouldnt have payment processing right now.