Reviews (17)
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I had some technical problems and contacted support via chat. The response time was super quick and even the problem was resolved in hours rather than days. In general, it's a great app for delivering digital files to customers. The enormous amount of data storage is great too -> especially with the higher plans! Try it yourself -> there ist a free plan available.
Initially was happy with it as it did the job. But not impressed when the app was down for a whole day, and no way to contact them (I'm sure we weren't the only ones). Once it was back up and running, downloads weren't being sent out at all for numerous hours. Had client emails asking where their downloads were and had a mad scramble to source an alternative option. Support was non existent and when complained initially, when complained again after being charged for the month, got a rather condescending response completely irrelevant to what I was talking about, clearly not reading what I was saying. Have since moved on elsewhere as the support response and lack of has put us off.
Hello,
We analyzed all the Live Chat conversations and saw that all your questions were replied to and taken action in just 30 seconds. We checked the day that you told about a down whole day but all the files were sent in the same day within minutes. We are very sad to see your review after stating the system was down and demanding a free month gift even after you continued to use the app after this period. We are working very hard to deliver all digital files 7&24 with all high cloud server costs, this is why it cannot be free with the size of your files and transactions. We are always here to help you and assist you to deliver your digital files. Wish you understand the situation and use our app in the future.
Best Regards
DrDownload Team
This app isn't performing well, I have just installed the app but it won't open. I have Immediately uninstalled it!
Hello,
Maybe your internet connection was lost temporarily at that time. Could you please try again? Could you please use Chrome browser and inform us if you have any problem? We are always here to help you.
Best Regards
DrDownload Team
I intergraded this app in my Shopify Store and it works great with my website. Thanks DrDownload. Customer Service is great also
Great service, my problem was solved within minutes. Very fast response and solution, what to say more..
So easy to use and the customer support is excellent, they answered my questions within minutes. Definitely recommend!
Good support system. Thanks for being there whenever i need help. Thumbs up! I will be adding this app to my other online store once it is up.
