Reviews (128)
Refine
-
By rating
I was introduced to this app by a shop that wanted to carry my product. What a genius setup! And the customer service was fantastic. I'm so glad I was introduced!
I will give this app a 4 star for now. Can you please add more suppliers to the list. For now it is very limited on suppliers list, but if you
grow the list, this app is a 5-star....
We're working on it! We've been adding new suppliers every week this year, with some big accounts in the works.
Thanks for the feedback. Hopefully we can provide that 5-star experience soon :)
- DropCommerce Support Team
UPDATED RATING- At first I was having issues with the back office. They were quick to help me get it up and running. It has been beneficial for my business! I highly suggest this to any small business just starting up!
The only thing that could make the app even better is web tutorials (they might have them I just cant find them).
Thanks for updating your review, and for the great feedback!
We do have some walkthrough videos available in our Help section, but no worries!
Wish you the best,
- DropCommerce Support Team
Overall, this is a pretty good app and has tons of products to choose from. Customer support is amazing as they have assisted me multiple times this week. 1. I got kicked out of my plan, 2. My orders didn't sync from my Shopify store. I attributed this to some upgrade glitches and me being fairly new to this. I'll come back in and give five stars when I get all the kinks worked out. Hats off to Jimmy and Kathleen.
Thanks for the feedback!
If you're still experiencing issues, we'd be happy to resolve them! If not, we'd love to get that fifth star :)
Thanks!
- DropCommerce Support Team
This has to be the worst app I've ever used. I have tried SO many times. I've tried different shops, different shopify stores of mine, the outcome is almost always frustrating! The app doesn't work great, no one answers the chats, the orders don't sync. I can't pay for an order to fulfill it. Order I pay to get fulfilled never go through. It's ton of headaches and they won't refund my money because I paid for the year!!!! Stay away! Thinking of contacting better business bureau.
Hi there,
Our support team has been in touch with you and everything has been resolved on our end. Please don't hesitate to reach out at any time and we will be happy to continue serving you!
Great app, easy to use, and good support. DropCommerce has been a great partner to promote and expand our brand.
I have used the app for almost a year and even paid for the annual subscription. I will not renew because the products are too high priced to make any profits.
Thank you for your review. I'm sorry to hear that you found the products expensive. To be transparent, we operate as an open marketplace, so the suppliers set their own rates, and we mandate that they offer at minimum a 30% margin, but since a lot of the products are made in the US with high quality materials in small batches, prices do tend to be higher.
However with that being said, the higher price points comes with an opportunity for happier customers and repeat business as our suppliers offer higher quality products and faster shipping times than many other dropshipping platforms.
We take all feedback into consideration and we do appreciate the opportunity to improve!
I will reach out directly to see if there's anything we can do to help.
Thanks a lot,
Spencer, DropCommerce Founder
Received professional timely support. Selection of products is different than I have seen on other applications. You can try it for yourself to see if you like it.
Hey there,
Thank you for your review! Glad to see our support was able to help you in a timely manner and that you are finding unique products on our platform! Please reach out to our support team any time if you need any other assistance!
Very nice & modern platform for wholesale brands like ours. We had amazing support from their team to get started and overall, it was a breeze! Highly recommend for brands!
Thanks for the feedback!
We're happy to be working with you:)
- DropCommerce Support Team
This is a great app and the only one I could find with all of the quality natural wellness products I needed for my store! Tech support was easy with fast resolution to my question. Thank you Jimmy!
