Atlas: AI Store Builder

Hi RioFinds,

Short and sweet, and we'll take it! Thank you.

Eleven months with Atlas is something we don't take for granted. Trust like that is built one interaction at a time, and it means a lot to know you'd still describe the experience as very very good this far in. We'll keep working to earn it.

Whenever you need us, we're just a message away.

Hi NutriNature™,

This one made our day.

Shahadat is one of those people who genuinely cares about every merchant he works with, and going hands-on with a cart drawer fix late at night is exactly the kind of support we want to be known for. We'll make sure he sees this personally.

We're really glad the bundle pages are working out for you too, and it's great hearing the support side matched up to the product side. If anything else comes up as you keep building your store, you know where to find us.

Hi SwiftStool,

Thank you for the kind words about the team, they'll be really happy to hear this.

Being useful is honestly the whole job. Not just answering, but actually getting you unstuck and back to running your store. It's great to know that's what it felt like on your end, three months in.

If anything else ever comes up, just reach out, we've got you.

Hi Crown Forge,

Thank you for this, it genuinely made our day. Eddie is going to be thrilled when he sees it, and we'll make sure he does. Getting a problem sorted quickly and professionally is exactly the standard we hold ourselves to, so it's great to hear he hit it for you.

We'll keep working hard to make every interaction with Atlas feel that way.

If anything ever comes up as you keep growing your store, we're here.

Hi myshopifystore,

Thank you for this! Quick and helpful is exactly the bar we set for ourselves, so it's great to hear we hit it for you.

It also means a lot that you've been with Atlas for 4 months now, that kind of long-term trust isn't something we take for granted.

If anything else comes up as you keep building your store, you know where to find us.

Hi Veroname Store,

Thank you so much for taking the time to write this. Normia is one of those people who genuinely cares about every merchant she works with, and sticking with a tricky issue for over two hours until it was fully resolved is exactly the kind of patience we're proud of. We'll make sure she sees every word.

It also means a lot that you've trusted us through your first couple of weeks with Atlas. We'll keep working hard to earn that.

If anything else ever comes up, just reach out, we're here.

Hey Snauff

My name is Eddie, and I'm the Head of Support at Atlas.

I'm sorry about the experience you had. You're right that we should do a much better job of clearly stating up front that Atlas modifies your home page. That's on us, and it's feedback I'm taking seriously.

I looked into your account and see that our support team already reverted your home page to your previous working version. That also removes the Atlas dependencies in the process, since they are tied to the template in your theme code, so nothing should be left behind. If anything still looks off, just reply here or send me and email at eddie@helloatlas.io and I'll handle it directly.

I'm also really sorry the support experience didn't feel like we had your back. We really do care, and it's frustrating to hear that didn't come through in the conversation. I'll take a closer look at the thread on our end to see what we could have done differently.

You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.

Best Regards
Eddie

Hola

¡Gracias por estas palabras, de verdad significan mucho para todo el equipo!

Sabemos lo frustrante que es quedarte sin respuestas cuando algo no funciona en tu tienda, así que nos alegra muchísimo haber sido justo lo contrario: estar ahí en cada momento hasta que todo quedara resuelto. Eso es exactamente lo que queremos que Atlas sea para cada merchant.

Nueve meses juntos ya, y seguiremos trabajando para estar a la altura. Cuando necesites algo, escríbenos, aquí estamos.

¡Mucho éxito con tu tienda!

Hola NovaFinds,

¡Muchísimas gracias por tus palabras! Eddie se va a alegrar mucho de leer esto, y nos aseguraremos de que lo vea.

Que se haya involucrado a fondo con tu problema y te haya dado las soluciones que necesitabas es justo la forma en la que queremos trabajar en Atlas. Poder contar con ese nivel de atención es algo que cuidamos mucho.

Si en algún momento vuelve a surgir algo, ya sabes dónde encontrarnos, aquí estamos.

¡Un abrazo y mucho éxito con tu tienda!