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The app feels extremely complicated for no reason. For one, there is barely any user interface on the Shopify side. You would think the process would be much simpler, with Shopify acting as the hub while inventory is automatically pulled from Business Central.
Inventory syncing is also inconvenient and extremely unreliable. I set up a Job Queue Entry to automatically sync inventory, and it simply does not work consistently. Some items update correctly while others do not, which makes the entire system difficult to trust.
The setup process itself is also unnecessarily complicated. The documentation already tells you exactly what needs to be entered and where, so why are those fields not automatically populated during setup?
Overall, this section feels much more complicated than it needs to be, especially for something as basic as keeping inventory synchronized between Business Central and Shopify.
Thank you for trying the Shopify Connector for Business Central and for sharing these detailed insights. Your feedback helps us understand where the setup and inventory synchronization experience needs improvement, and we will explore how to make it simpler and easier to trust.
We would also like to understand why some items are not synchronizing as expected. On the Shopify Shops list in Business Central, please use the Provide Feedback action and share examples of the affected items and any relevant details.
Our troubleshooting guide might also help identify the cause:
https://learn.microsoft.com/dynamics365/business-central/shopify/synchronize-inventory#troubleshooting-inventory-synchronization
Please continue sharing suggestions for improving the connector at https://aka.ms/bcideas.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Trash. Especially reconciliation, and even more so when dealing with orders(sales orders) where there are multiples of the same item and discount is present on one of them:
The item gets broken down into two item lines, and when you sync the shipment back to Shopify, the connector doesn’t know what to do with two or more of the same item on different item lines.
Thank you for your feedback. We understand the frustration with how discounted and non-discounted lines for the same item are handled during shipment synchronization back to Shopify.
We are really happy to share that we found a way to solve this problem and released a fix as part of the 2026 release wave 1 update, which is already available. We encourage you to upgrade to the latest version of Business Central to benefit from it.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Really good integration, there are some limitations, but for a free addon I feel it's very stable.
There are alot of quality of life things that make it easier, but there are some downsides, like BOM handling and syncing lead times (for out of stock items) doesn't work out-of-the-box.
Thank you for your kind words and for using the Shopify Connector! We are glad to hear that the integration has been stable for you.
We appreciate the feedback on BOM handling and lead time synchronization. If you would like to see these capabilities added, we encourage you to submit your suggestions at https://aka.ms/BCIdeas. This helps us prioritize future improvements based on customer demand.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
We have been using the system without any issues for a few months, but after the recent product synchronization, Business Central is no longer mapping the products correctly.
We are still receiving orders; however, they come through without SKUs—only product titles. As a result, sales orders are not being created automatically.
What’s more, the system is not showing any errors in the log entries, even though some products are not mapped and others are not synchronized at all.
At this point, we’ve reached a dead end and had to manually map all 600 SKUs, which is extremely time-consuming and frustrating.
Thank you for taking the time to share this feedback.
We are sorry to hear about the product mapping issue. We recommend reaching out to your Microsoft partner so they can review your Shopify Shop Card configuration and sync log entries to help identify why SKUs are no longer mapping correctly after the product synchronization.
If you have suggestions for improving error visibility in these scenarios, please share them at https://aka.ms/BCIdeas.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Hasta ahora no habíamos tenido problemas con la APP, pero tras realizar un downgrade de licencia en Shopify, la APP ha dejado de funcionar correctamente indicándonos en un mensaje de error que dice:
"[{"message":"Access denied for staffMember field. Required access: `read_users` access scope. Also: The app must be a finance embedded app or installed on a Shopify Plus or Advanced store. Contact Shopify Support to enable this scope for your app.","locations":[{"line":1,"column":1188}],"extensions":{"code":"ACCESS_DENIED","documentation":"https://shopify.dev/api/usage/access-scopes","requiredAccess":"`read_users` access scope. Also: The app must be a finance embedded app or installed on a Shopify Plus or Advanced store. Contact Shopify Support to enable this scope for your app."},"path""
En ningún caso se indica en las caracteristicas de la APP que no funcionará correctamente si no es Advance o Plus.
Según Shopify, el problema lo debe solucionar MS como desarrollador, no tengo constancia todavía de que se haya hecho nada
Thank you for reporting that.
We understand the issue you are experiencing. After a Shopify plan downgrade, the connector may still reference fields that are no longer accessible on your current plan, resulting in the "Access denied for staffMember field" error.
To resolve this, please toggle the Enabled switch off and then back on in the Shopify Shop Card within Business Central. This refreshes the stored plan information and will stop the connector from requesting fields that require a higher-tier plan.
We are also working on a fix to ensure the connector automatically detects plan changes so that this manual step will no longer be necessary.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
When we enter the Shop URL in Business Central and click Enable, the system starts the OAuth authorization process but gets stuck on “Waiting for a response – do not close this page.” After some time, we receive the error “No Access token for the store. Please request an access token for this store.”
This issue occurs even when the Shopify Store Owner attempts the connection. We have already checked browser settings, pop-ups, cookies, and tried different browsers and incognito mode, but the OAuth authorization still does not complete.
We would like assistance in resolving the OAuth authentication issue so that the Shopify store can successfully generate the access token and be enabled in Business Central.
Thank you for reaching out,
The symptoms you are observing are usually related to an incorrect Shopify Admin URL. Recently, we have noticed this occurring with trial stores after merchants configure a new URL. To address this, we are rolling out an enhancement that will detect the use of redirect URLs and provide better guidance. In the meantime, please try the workaround provided below.
The trial stores (in the past we saw similar behavior with Shopify Plus Sandboxes) are pre-provisioned by Shopify with some interim URL, like xxxxxx-xx.myshopify.com (where x is any letter or number), the fact that store gets new URL later doesn't change the fact that inside it is still considered as xxxxxx-xx.
The biggest challenge is to figure out the url to use in the Shopify Connector. I suggest to open Shopify Admin, navigate to Setting and then to Domains. You will see all domains associated with your store. If you see something like xxxxxx-xx.myshopify.com - it worth trying it out.
As a side note, do you work with a Microsoft partner? They are a valuable resource and can assist at different stages of implementation. If there is a problem that the partner cannot resolve, they can submit a support request to Microsoft.
Kind regards,
Business Central Development Team
We’ve had a great experience with the integration. A big part of the success is thanks to an excellent Shopify partner and their ability to configure everything correctly. Since switching to this integration, our experience has been consistently good and stable.
Thank you for sharing your experience! We are glad to hear that the integration has been working well and that your partner helped you get everything set up smoothly.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
We are very happy with this connector which we deployed for two different instances of BC. Synch is reliable and relatively flexible to use. Works well with US sales tax, VAT in multiple European countries, with anonymous customers, or with existing ones.
Things I wish will improve in the future:
- Synch of products that have two sets of variants (color and size, for example) require inverting temporarily the synch from Shopify to BC to get the nested values in and then manually mapping the product variants. I wish there was a more intuitive way.
- Exclude some product fields from synching to Shopify (such as vendor) or at least being able to alter them in the product table in BC.
- Support for synching product descriptions in multiple languages when these are available in BC.
- Support for synching more sales scenarios from BC to Shopify: currently the pickup in store process is not supported in BC and must be dealt with in Shopify (BC will mark the order as shipped, never ready for pickup).
- Being able to create credit notes in BC and synch that back to Shopify. Currently refunds need to be started from Shopify.
- Having more options to sync inventory: currently you can choose between reserved and previous sales orders only. This does not offer enough flexibility.
- Better integration with POS: currently customers who buy from the Shopify POS app can only get a receipt; even when the customer information is added to the order, it is not synched with BC to send them an invoice (required by some customers).
- Possibility to filter incoming orders in BC by country or delivery type. We use third party companies to export in certain countries. Currently we need to tag these orders in BC and then synch them to a different store in BC to invoice the right customer at the end of the month. Wish for a more streamlined solution.
- BC invoices synch to Shopify, happy this one is coming apparently! Hopefully payment information too for B2B customers? Please?
Thank you for your feedback! We are glad to hear that you like Shopify Connector for Business Central.
We have exciting news – we already added translations and posted invoices as well as filtering by country code. See https://www.youtube.com/watch?v=AR2FiD64wbw.
Some of the missing features are achievable with the extensibility framework. You can skip or replace manufacturers or adjust availability calculations. Involve a Business Central partner. We have published examples for these cases and are working on samples for options/variants. For more information, see https://learn.microsoft.com/dynamics365/business-central/dev-itpro/developer/devenv-extending-shopify#extensibility-examples
Would be great if you can add remaining features and capabilities on the Dynamics 365 Ideas site (https://aka.ms/bcideas). Your input goes directly to Business Central's engineering backlog for investigation and prioritization. Make sure that you search through the list of submitted suggestions. Chances are that someone already submitted something similar, and that entry might have already received votes. Vote if an idea already has been submitted to get it prioritized on the engineering backlog.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
A fantastic addition for Business Central.
It would be great to see bi-directional sync for orders so that orders created in BC sync to the customer record on Shopify, giving a full 360 view of the customer + we would be able to take advantage of Shopify marketing automation.
Thank you for your valuable feedback! We’re thrilled to hear that you find the connector to Business Central fantastic.
We are always looking for ways to improve and your feedback is instrumental in that process. On the Dynamics 365 Ideas site (https://aka.ms/bcIdeas), you can provide suggestions for new features and capabilities. Your input goes directly to Business Central's engineering backlog for investigation and prioritization. The similar suggestion "Bidirectional Sync for Shopify Order information"
(https://experience.dynamics.com/ideas/idea/?ideaid=915bf8b2-6c1e-ed11-b5cf-0003ff45dac8) has already been submitted and gathered some votes and comments.
Thanks again for taking the time to share your thoughts. We appreciate your contribution to making our product better!
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
I have one-way integration. It does exactly what I need. The team supporting this product (Connector) is extremely helpful and supportive. I am looking forward to seeing this connector evolve to cover more order scenarios.
Thank you for finding time and sharing your feedback. We are happy to know that Shopify Connector for Business Central works for you.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
