Reviews (200)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, “set-and-forget” solution for delivering digital products and license codes. It’s praised for quick setup, clean interface, and automation features like customizable download buttons, email templates, and controls on download limits. Many highlight fast, personal support that helps with setup, troubleshooting, and feature tweaks. Long-term users call it rock solid, good value, and note fewer download-related customer inquiries.
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EDP is amazing. It delivers files immediately so you don't have to worry about checking the fulfillment of every digital product purchased.
Thank you so much for taking the time to leave a review! I’m glad to know that it makes your life easier selling digital products on your store 😉
Couldn't recommend higher, does exactly what I need and super efficient, friendly and accommodating support
Thank you so much Sam!
EDP was incredibly easy to set up and implement immediately. When I ran into a snag, a quick email resulted in almost instant support and a super easy fix.
Thank you so much for your review. Happy to read that you like the customer support you got as well :) don’t hesitate to get back to me if you have any other questions!
What used to be 10 hours of work per week is now zero. No more customers waiting, no more emails needed to be sent manually. everything is working super smooth. Plus, exceptionally beautiful customer service!!
Thank you so much for this wonderful review! Glad to read that my app is bringing value to your store. I'm always happy to help and reply your questions either in the chat of the app or by email directly, thanks for your kind words about my customer service :)
This app was just what I needed! Axel was great at putting it all together in an easy-to-follow manner. With this app, I sell a self-help program for hyperhidrosis. This app allowed me to put my audio, pdf files, and an introductory video together for sale as a digital download. It works smoothly and I am very happy. Thank you, Axel.
Thank you so much! I'm so happy to read that you find my app easy to use, that's my number two priority when I work on the app (the number one is customers satisfaction!). Don't hesitate to get back to me if you have any questions about the app :-)
I am using this app because I have digital products but all linked on my website via private links. I have courses I sell and instead of wanting to attach a pdf I wanted to give those that purchased access to my course and or information via a private link. This app has helped me do this easily. its soo simple to use and as soon as someone pays the download link takes them to the private link, which has been great for me. Thank you I highly recommend this especially if you just want to send links to people vs a pdf download, but the app is also able to do this too.
Thanks for your kind words about my app and I'm super happy to read that it brings a lot of value to your store! I'm about to release v2.5 and the app will continue to be improved based on merchant's suggestions. Thanks again :)
Love this app so much! It has helped us quickly launch our product, and the constant communication that the developer has with both updates to the app and answers to emails has been great. Highly recommend!
Thank you very much! Don't hesitate to come back to me when you have a new idea to improve the app or if you have any questions. Thanks again :)
Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.
- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.
ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!
absolutely awesome app and the customer serves is great as well
Thanks a lot and I’m always happy to help! :-)
Been using this app for a couple of weeks and so far we are very happy with this product.
Support is very responsive and we have the features we were looking for.
