Eazy Product Options & Variant

This app supports Japanese, is highly customizable, and has excellent support, making it an extremely excellent app.
As a preliminary preparation, if there are color variations, it is best to prepare images of the same size as much as possible, so that the introduction will proceed smoothly.

Unfortunately, despite your team's friendly attitude and willingness to help, I have not been able to get the assistance I needed. The support provided has been largely ineffective, and I’ve had to repeat and re-explain the same issues multiple times with no clear resolution.

Beyond that, I found the app’s integrations to be extremely limited, which has made it difficult—if not impossible—to use the app in the way I intended. I expected a more reliable and seamless experience, especially given the time investment on my end.

At this point, I am very disappointed with the level of support and the app’s capabilities. I hope you take this feedback into account to improve the experience for future users.

Lost Money and Customers

After using this app, small issues started to arise, which I resolved easily. Then, a very critical issue occurred. When a customer selected an option for a product and went through checkout, if they returned to the main page, they were stuck in an endless refresh loop. Because of this issue, I had to shut down my business for 7 days. Once a customer experienced this error, it couldn’t be resolved unless they cleared all their browser cache and cookies. About two weeks later, the same issue happened again. There were no changes made to my website during this period.

When I reported this problem, the representative, Gaurav Paudyal, falsely claimed that this error wasn’t caused by their app and was due to a conflict with another app, but they had fixed it. I insisted that this issue was clearly caused by the options app, and by then, I had already wasted hundreds of dollars in ad spend. I immediately paused my ads and reported this issue 4 times, but 3 days passed without a resolution because they said it wasn’t during their working hours. When I finally followed up for the last time, they just sent a message saying, “Issue resolved.”

There’s no way I can ask customers who experienced this error to clear their browser’s cache and cookies. They were extremely irresponsible regarding this issue. I asked to speak with a supervisor or someone in charge, but I was told that all the people in charge were overseas and unavailable for a conversation. Then, 30 minutes later, they suddenly said, “It’s past midnight here, so we can’t speak.”

They completely lack understanding or explanation of the serious risks they pose to their customers’ websites due to their app’s errors, including financial losses, loss of customers, and the inability to inform lost customers of the problem. Moreover, there’s the constant fear that the same issue could occur again at any time. There was no communication from at least a product manager or senior official acknowledging the issue, explaining how it was resolved, or assuring that it won’t happen again. They simply wanted to close the matter with a single message saying “Resolved” when I asked when the issue would be fixed.

This is the most irresponsible and worst service I have ever experienced.

Si vous voyez que votre application ne fonctionne plus, n’hésitez pas à aller sur le Shopify application, à ouvrir celle là et cela vous montrera une mise à jour à faire ! Et cela résoudra vos problèmes ! Et le support est super adorable et répondent très rapidement en cas de problème !

Die App bietet tolle Funktionen und der Support ist schnell erreichbar & kompetent. Eine Übersetzung fehlt noch, daran wird jedoch bereits gearbeitet.

Muito bom mesmo, do jeito que eu estava procurando, todas as funções que eu quero e o preview muito bom. Faltou apenas mais modelos na biblioteca, mas para o meu produto ficou perfeito

Tolles und sehr einfaches Plug-In mit super vielen Möglichkeiten. Zudem ist der Kundensupport spitze. Über die Chat-Funktion können Probleme in Echtzeit gelöst und sogar kundenspezifische Anpassungen vorgenommen werden. Wir können die App nur wärmstens weiterempfehlen

CSS出現問題客服會及時回覆以及協助修復

Very quick about helping and fixing my problem. Just started with this app but I think I will like using it. Thank you

I just began using this app and the support technician was very quick and helpful! Looking forward to integrating this into my store