Webgility x QuickBooks Desktop

We chose this app because we wanted to automate the transactions between Shopify and our QuickBooks Desktop. The onboarding process is exceptionally well done. We were starting from scratch, which meant many settings had to be configured and the tech support has been exceptional. It's impossible to go wrong when there is someone who can directly help with all those initial settings. The web help is pretty extensive as well. Looking forward to a smooth running eCommerce solution moving forward!

I've been using Webgility for a little over a year. At first there were some issues that got in the way of accurate books but my feature requests were taken seriously, developed, deployed and work great. I recently had an issue with inventory (first time in a year) and got Arun on the phone. He understood my issue, was polite, laughed at my stupid jokes and kept with me until it was resolved. Thank you! I believe that Webgility is the most powerful Quickbooks sync app available and they are always improving.

Webgility is absolutely amazing!! The amount of time it saves us in data entry alone is astounding and then with their intelligence feature and other benefits... it truly aids in becoming an omnichannel ecommerce company. The onboarding and implementation training is very thorough and helpful! It's so great to know we have support at all times and aren't just left hanging and trying to learn and figure out the system alone. The customer service has been extremely superb and I'm so grateful to have found this tool!!

Webgility has been a tremendous time saver and a reducer of errors. We link a couple of website to it and then it talks to QuickBooks Desktop. We really ramped up our online presence in the last couple of years and Webgility has been instrumental in this growth. When there have been issues, the tech team is quick to respond and very patient. There has been nothing that has not been able to be resolved. Our account manager Shoeb has also been a great resource in the initial implementation and follow up support. He checks in regularly to make sure our needs are met.

Great app and support team very impressed switched to this app from the bold app and wish I did it sooner! The functionality of this app is by far superior and once you have it setup to your liking it works amazingly as I already had experience using quickbooks and other apps I didn't use any onboarding but they do offer that service if you are new which should give you confidence that your quickbooks will be setup correctly. Plenty of options here to customise how refunds, fees etc are handled in quickbooks which I like I can't really fault the app at the moment which is why I have already paid for the year I know it will be great!

Without Webgility, we would not be able to run our inventory sync in the preferred way, and the ease of use with this software is second to none. Every time we needed a specific method of doing things within our process, Webgility already had the functionality built in, and the onboarding staff did an exceptional job with training us on the software. On top of this, anytime I have reached out with a question or issue with an individual order, I receive support within minutes, and the customer support staff is incredibly knowledgeable, especially Nehal who has helped us through several technical issues. Could not recommend this software and this team more.

Our company operates a high-volume Shopify store and Quickbooks Enterprise hosted desktop. It has been very difficult to find something to replace the manual download and upload of transaction data we used to record invoices and payments. Most of the integrations out there only work with Quickbooks online, so I'm so happy Webgility invented the solutions that works for us! The implementation is quick and very professional.... Faizan is amazing -- he quickly understood our business process and was able to set up the robust accounting options that worked perfectly. The interface is (mostly) intuitive and extremely useful, drawing attention to the items that require intervention or setup in order to post correctly. We are extremely happy with the product so far and will look for additional ways to use it!

When we were a smaller company, manually inputting orders into Quickbooks and printing shipping labels via USPS Click-n-Ship was feasible. But as we grew, this manual process took more and more time. We have been using Webgility for almost a decade now (WOW!), and I honestly can't imagine our business without it. The software is so easy to use, and their customer service is top notch. In fact, our Account Manager, Shoeb Khan, recently gave us a call just to check in, which was so personal and appreciated! And when I mentioned one improvement that I would love to see with the software to increase overall usability, he was very receptive and asked for more information. He said he would pass it along to the development team to look into it!
In the past 10 years or so, I can't count the number of times that I have reached out to Webgility with feedback and suggestions, and so many times those have made its way into future releases. It makes me feel very appreciated as a customer with my feedback.
Thanks again for everything, Webgility and Shoeb Kahn.

Easy...one click and everything is in Quickbooks...can you imagine doing that manually?

The app doesn't work for me, and the only resolution they have is to try to double bill me for app fees - first through Shopify then also on a credit card. Despite this, they still can't even get the app to work and the only thing they say they can do to fix it is to try to charge me much more for a tier of the app that I will never need nor use. I just can't use apps released under fraudulent pretense or with a support team that doesn't even understand how to get their app to work.