Webgility ‑ QuickBooks Online

We have been using Webgility for about a year now. It is an amazing app for keeping Shopify and QuickBooks Enterprise synched. Lots of features and flexibility. REALLY like the new Shopify Payouts feature - helped us simplify that nightmare of reconciliation. Support is also fantastic - responsive, knowledgeable - especially Nehal !

Kanishk was a great help getting this product set up! It has taken several tries and hopefully now it will work how I hoped. Everyone I have talked to has given me different answers for capability of the app and how to set it up. One major flaw for me is the fact it doesn't sync COGS. That is a pretty important part of accounting!

I was having technical problems with my Webgility app and they service department was quick to return my support ticket. I spoke with Chandra Shekhar Yadav and he was on my problem! He ran into a few issues and still did not give up; he contacted his support and was able to solve the issue! I am so thankful that my store is back and running; thanks to Webgility support team! Thank you!

Tremendously helpful app, and worth the extra price compared to competitors (I have tried them).

I got a lot of help during their step by step launch process with Jean-Paul.

Later, I had an issue that was resolved very well by Devendra. I was very worried that my store would be shut down and he calmly and patiently worked me through the fix and had my store back up and running within an hour.

a good app, saves an immense amount of time syncing qb premier desktop to shopify. had a couple connection issues with multiuser mode and support spent an hour reconfiguring to make it work. only suggestion is to make sure to install it first on the computer you want it hosted on in the future or, if you have a multiuser, you need to pay them to migrate the webgility dbase to the new computer should you ever want to change it.

Webgility so far has been a life saver. My company switched over to Shopify a little over a month a go and it came down to the wire with syncing our online orders to QB Desktop. When I had a call with Webgility and found out what they could do for us, it was almost too good to be true. When I decided to try it out, it was great. They help you a lot with the integration, setup and training. They do an awesome job and this app gets the job done. Highly recommended!

I was terrified of migrating from Magento to Shopify since ECC handles all of my middleware communication. Yet, to my pleasant surprise, the changeover was painless. Webgility even gave me a couple of weeks on the new subscription for free so I could make sure everything was crossing over correctly.
One caveat, ECC uses slightly different language than QB, so sometimes initial mapping can be somewhat less than intuitive.
I also want to say their tech team is awesome. In the 2-3 years since we started with ECC, I have probably only talked to a few different techs. They always solve the problem, and will even remote-in to fix tricky issues.

We vetted several different integration options for our Shopify storefronts. We needed something that supported Authorize.net and Avalara with seamless connectivity to our Quickbooks master file. We chose eCC because of the exhaustive customization and integration options that the program allows. In the 3 months since we've implemented eCC, we've actually found a couple integration options that were not in the program. However, the support and development team are VERY responsive and open to development requests. The implementation of eCC has allowed us to automate and synchronize inventory, fulfillment, and accounting. We've been very pleased with the cost and time-saving results!

I see Webgility / eCC's potential to make our life so much easier, but we've had a very difficult integration with Etsy, which has delayed launch significantly. Overall, though, it solves a series of problems we previously had no fix for around ecommerce, QB sales orders and inventory management.

Pros: we're able to post incoming shopify orders directly to QB -- with inventory auto-deducted -- w/out having to hand-enter sales orders. That is wonderful!

Great customer service and support portal.

Decent shipping portal.

Cons: while Etsy integration was promised to us, it has yet to fully work: variants don't map to QB inventory.

Shipping portal could use some more user-friendly tightening to the GUI / default settings.

Sales tax needs regional codes for in-state taxes -- this would make our life so much easier!

These guys are knowledgeable and helpful. The reason for 4 stars instead of 5: (1) they kinda force everyone to give them a 5-star review at the end of the remote session with them--they literally go into the review, THEY click on the 5 star, and tell you to write. Has a tiny bit of a hostage-type feel to it. Too bad because they probably could earn the 5 stars ethically if they didn't do that. I don't think they understand the American mindset of their customers: the moment you mess with our freedom, we will protest. Hence the 4 stars.