Ecologi: Plant Trees per Sale
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We had to downgrade our rating from 5 stars to 1 star. Our profile with Ecologi is constantly showing server errors or other errors related to rendering the website. This causes big confusion with our customers and ultimately in them loosing trust into our business if our climate action claims are not verifiable by them. Support was useless so far and told us 3 times that the problem was fixed althought it wasn't fixed. We sent screenshots of the problem each time and yet no one seems to care but rather send a canned response that the problem is fixed when it isn't.
Hi there,
We're really sorry to hear about your experience and that you've had to downgrade our rating from 5 stars to 1 star.
We've recently been experiencing some 404 issues with the Ecologi site which resulted in it intermittently going down. Our tech team have worked hard to deploy a fix for this and has confirmed that the issues are now resolved and that the website is functioning as normal. We understand completely your frustrations with this issue and that you've not received a great customer experience.
At Ecologi, we always aim to provide the highest quality customer support, assisting our members to meet their climate action goals. Once again we're really sorry to hear that this hasn't been your experience on this occasion.
As a result of this, we'll be reviewing our Shopify app to highlight improvements that can be made, as well as improving our uptime status messaging and the support of the Shopify app. We hope that you'll continue to use Ecologi as your tree-planting partner 🌳
Best wishes,
The Ecologi team 🌱
I am very pleased with this app! I like the idea of doing something good while somebody is shopping. A win win situation. Love and Peace!
Great and easy to use.
Thanks for the review. Great to hear you find our app easy to use. If there is anything you think we could do to make our app even more seamless let us know on our feedback board here: https://ecologi.featurebase.app/
Super easy to set up. My only wish is they'd provide ways for us to communicate back to the viewers the progress inside the shop rather than forwarding over to their site.
They have awesome and interesting projects which make a real difference in the environment. It is all automate once the setup is done which is super easy.
Really great app to offset the carbon footprint of your deliveries and products! Very helpful customer support also!
Thanks for your review! If there is anything you think we could do to make the app better for you please head over to our feature request board to share your feedback: https://ecologi.featurebase.app/
Thanks for your review! Really appreciate you taking the time. Let us know if there is anything we could improve here: https://ecologi.featurebase.app/
Thanks for the positive review! Great to see you are enjoying our app. Let us know if you'd like us to change anything here: https://ecologi.featurebase.app/
Thanks for the review! We've love to learn how we can make our app better. You can submit feedback or a feature request here: https://ecologi.featurebase.app/
