CWILL Back in Stock Notify Me!
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (622)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app is easy to set up and works out of the box for back‑in‑stock notifications. It reliably alerts customers, helping recapture demand and boost sales. They appreciate strong customization for buttons, fonts, placement, and emails, plus compatibility with pre‑order apps. Many value downloadable request data for forecasting and describe support as fast, proactive, and helpful with styling and implementation, especially given the low cost.
Refine
-
By rating
super good experience and super customer service! Pia helped us to solve an issue rapidly!
I installed and uninstalled at least 6 or 7 back in stock apps before settling on SW Back in Stock and I am so happy I took the time to find the right one! SW is not only the easiest to install and set up, and has the best looking buttons, widgets, and message templates, but their tech support is ASTOUNDING! I was not able to get the "Notify Me" button to show up on the collection page (this feature varies by Shopify theme) and not only did they fix it very quickly, but were able to match the font to our website, which was not an option available to the user in the settings (yet!). If you have grown accustomed to dreading the use of a help chat feature, you don't have to feel that way with CWILL. They will respond and the WILL go above and beyond to help and if you miss a chat response, you can continue the conversation via email. Great experience all around.
Thank you so much for your review! We really appreciate your feedback and are glad to hear you enjoyed your experience with us.
super schneller und freundlicher Support. Sehr zu empfehlen
Wir freuen uns sehr über Ihr Feedback! Vielen Dank für Ihre Bewertung; sie motiviert unser Team, weiterhin den besten Service zu bieten.
Je suis satisfaite de cette application. Elle est facile d'utilisation et fait le job.
Nous vous remercions sincèrement pour vos commentaires ! Votre avis nous encourage à continuer de vous offrir le meilleur service possible.
Love this app! It makes it so easy for customers to sign up for back-in-stock notifications, and the customization options are great.
I ran into a small issue and reached out to support, they were helpful, and had it fixed the very next day. Highly recommend!
We truly appreciate your feedback! Thank you for your review; it motivates our team to keep delivering the best service.
app gone paid after being unlimited free.
Hi atwoodtoys,
I am Joey, the account manager at SW Back in stock.
I sincerely apologize for the frustration this change has caused. We completely understand that transitioning from a free to a paid model is a significant adjustment, especially when the app is a key part of your operations.
To continue expanding our features, strengthening our infrastructure, and providing the high level of support you deserve, this transition was necessary for us to maintain a sustainable and quality service. We truly value your long-term support and would love to win back your trust. Please feel free to use code BIS50% for 50% off your first month.
Our team is also ready to discuss options that might better fit your specific needs—please reach out to our support desk or email me directly (joey.wen@channelwill.net) so we can help further.
Best regards,
Joey
SW Back in stock
Great customer service, helpful that you can download the data to analyze on your own (e.g., for forecasting)
Been using this app for a few months and customers are very happy with it. It works, and notification emails are sent direct to customers inbox.
App doesn't work, when you put things back in stock it doesn't detect it and no emails are sent.
Edit:
App started to work only to spam the same back in stock email to my customers, each customer on the list was sent the email 11x resulting in a huge amount of complaints asking us to stop spamming them.
Hi there,
I’m Joey, the Customer Success Manager at SW Back in stock. Please accept my deepest apologies for the stress caused by the duplicate emails. We fully realize how much this affects your store's reputation, and we take this very seriously.
I wanted to update you that our R&D team identified the synchronization error and completely resolved it on April 3rd. We have since optimized our entire notification logic and added an anti-spam filter to ensure this never happens again. We sent you an email regarding the fix but weren't sure if it reached you.
I noticed you were interested in our new plans before uninstalling. To make up for the trouble and support your business, I would like to offer you a special discounted package or a significant period of free service if you’re open to giving us another try.
Please contact me directly at joey.wen@channelwill.net. I will personally oversee your account setup and ensure your experience is seamless and 5-star moving forward!
Best regards,
Joey
ES Back in Stock has been a wonderful app for us-- It took us some effort to get our email domain auth set up so that we could send restock emails directly from our domain, but aside from that this app provides so much value for us while being a free app (understanding that it's a customer acquisition system for their other paid apps, etc.). The support team is also quick to respond and help us work through and challenges or issues we have. Thanks for offering this app to the ecosystem!
