Reviews (20)

Overall rating
4.9
Counts per rating level
  • 85% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
March 31, 2021

Endear has been a great addition to our marketing mix – especially being early stage. There are a couple platform organization tools that would be helpful – but are in the works. It is definitely worth the platform cost. The app was incredibly easy to implement with no dev help needed. The entire experience has been seamless and support is very helpful and responsive. We would highly recommend!

Ernest Leoty
United Kingdom
2 months using the app
September 28, 2022

Endear makes maintaining and growing our client relationships a breeze. The technology is always improving and they are open to feedback and continuously working to make the app better to use. We love being able to keep on top of client concerns with the follow ups you can set and use the creative lookbooks to help promote events and push clients to our website.

Wrabyn
United States
About 3 years using the app
Endear replied June 7, 2023

Hi Wrabyn,

Thank you so much for this 5-star review! We're so happy to hear that Endear has been such an instrumental tool for you when it comes to building customer relationships. We've designed our lookbooks (now called Shoppable Stories) with the goal of empowering businesses to showcase their offerings and engage customers effectively. Thank you once again for your kind words and for being a valued customer. We look forward to serving you and helping your business thrive.

March 29, 2021

The best sales enablement tool on the market - a must have for clothing retailers. Endear helped us build customer relationships, increase retention, and increase our AOV with custom lookbooks. Endear's customer service is incredible - they made setup a breeze and continue to help us optimize our use of the app as needed.

Jarbo
United States
About 1 year using the app
Edited July 26, 2022

Amazing app and CRM for your retail store. So many features and use cases make this app a must-have for any Shopify store. As we have integrated it more over the past month we have seen a major increase in sales and repeat customers. Their support is also spot on.

BuddyLove Clothing Label
United States
Over 1 year using the app
April 5, 2021

Endear has increased our sales via customer outreach over 50%. Their customer service answers every question quickly and the navigation of there website is very comprehendible. The best CRM platform for retail.

Judith Bright
United States
2 months using the app
May 28, 2020

Endear has been a wonderful tool which allowed us to build a personal styling program so we may connect with our customers on a one to one level. The reporting and lookbooks are extremely easy to use and you can customize both areas based on your company needs. We rolled Endear out to our Retail stores when they were closed for Covid and it allowed us to continue to generate additional revenue. The Endear team is also very responsive and always helpful when it comes to my never ending questions and dev suggestions! Highly recommend.

ANINE BING
United States
8 months using the app
December 29, 2025

Endear has completely transformed how we connect with our customers! As a retail CRM built specifically for our industry, it finally gives us the tools we need to provide personalized service at scale.

What really stands out is how intuitive the platform is. The app was incredibly easy to implement with no dev help needed, and the entire experience has been seamless. Our team was up and running quickly, and even new hires pick it up without difficulty.

The unified customer profiles are fantastic – we can see purchase history, preferences, and all interactions in one place across both online and in-store channels. The automated campaigns for SMS, email, and WhatsApp save us so much time while still feeling personal to our customers. The two-way messaging feature lets us have real conversations with customers, and the follow-up reminders ensure no one falls through the cracks.

The platform continuously evolves with new features, and their support team is exceptionally responsive and helpful.

If you're a retail business looking to build genuine customer relationships and drive sales through personalized outreach, Endear is absolutely worth the investment. Highly recommend!

PAIGE
United States
Over 1 year using the app
April 18, 2019

This is great! We love it and our customers do too- very user friendly from both sides. In a little over a month, we've been able to drive sales from customers that we hadn't heard from in over a year.

Paravel
United States
About 1 month using the app
January 28, 2020

Didn't really suit our needs and not worth the monthly fee. Needs to have more feature to make it worth the cost.

IllumiSea Aquatic Lighting Co.
United States
9 months using the app
Endear replied June 7, 2023

Hi IllumiSea Aquatic Lighting Co.,

Thanks for your feedback. We're really sorry that it didn't work out, but I think it's because you didn't have physical stores. Endear is a Customer Relationship Management and Clienteling app designed predominantly for apparel, accessories, and home brands (as well as adjacent retailers) with physical stores.

November 3, 2025

100% PURE
United States
Over 4 years using the app