DPL ‑ Etsy Integration

Avoid this app, it completely ruined my store. republishing new listings instead of matching to existing ones, ruined all the pricing/variation pricing. going to take days to fix this.

Krishna was very helpful as I am a new user and had a million questions. He patiently answered them and gave useful ideas. I am switching from Marketplace Connect to DPL for my Etsy Connection to my Shopify store. It seems to be working really well, especially once I figured it out.

App just functions nicely and with little input from my end. I have been using this for a few years and any issues I have had were resolved in minutes by a tech via chat. Hem was the latest one to help me and he was very responsive and efficient. I recommend this app because it is simple and supported so nicely.

I wasted over 10 hours of my day trying to get the app to work correctly. Not all of my Etsy shop listings would sync to Shopify, and not all of my orders from Etsy would update the inventory in Shopify. The tech support "chat" is just as useless. ... they kept saying to "sync the listings" after I kept telling them that the listings wouldn't sync. Then they tried to say it was because my Etsy shop listings weren't formatted correctly... I repeatedly told them that Etsy only has 1 way to format the listings and that if the listings were missing information, the listing wouldn't post... I asked them if since all of the Etsy listings were formatted the same way, then why did some sync/import but others would not... and why would some orders from Etsy update the Shopify inventory but some would not. .... I cancelled my subscription after 10 hours of trying to deal with it. I've got better things to spend my time on.

Kusum on the DPL Support Team was available right when I needed help exporting my Shopify listings to eBay. She provided outstanding support, answering every question clearly, professionally, and with a friendly attitude that made the entire experience effortless. I truly appreciate the stellar service she delivered. I felt like a valued customer, and her support has earned my continued loyalty to DPL. I use both their eBay Integration App and their Etsy Integration App and couldn’t be happier.

I like this app. I learned how to use it quickly. It is easy to use and does all the necessary functions. I have been using it for over a year and I am happy with everything. The support works well. I recommend this app.

As a first time user I was the app quite easy to navigate. Only issue I had related to Etsy's shipping and product dimension and weight rules. But this app helped me resolve that problem.

This app doesn't meet my needs, unfortunately. I switched from another platform due to frustrations, but that one still offered more flexibility overall. With this app, I'm unable to do key things like:
– Set a profile to automatically adjust pricing (by a dollar amount or percentage) when syncing to Etsy
– Create a profile that sets quantity to a specific number when Shopify's inventory is 0

Since I handmake many of my products and don't always keep an active inventory, manually updating hundreds of listings just isn’t realistic.

One other note (and this applies to many apps, not just this one): communicating with support can sometimes be a challenge when there's a language barrier. I completely understand that support is offered in many languages, which is great, but it would be helpful to have smoother communication when discussing technical details in English.

Have only been using the app for a short time, but my experience so far has been wonderful. Uploading my products to etsy has been very easy.

Had a small problem uploading 3 items, and they were able to help me solve it very quickly. it was as simple as the metadata still had not synced correctly yet.

Looking forward to using this app for a long time.

Update to below review - support team reached out via phone and provided a tailored fix to issue. I was very impressed. It looks like the issue is being resolved, which is a win for me, but also a big win for the app’s usefulness for everyone else

The app is unintuitive, and the customer support has a poor grasp of the English language, so communication is extremely difficult. the process of adding, syncing and managing products is not at all straightforward. They claim they cannot sync order shipping info any longer to Shopify, yet other Etsy integrations are doing it. So I'm left with all my imported orders failing to sync shipping and stock levels (what's the point of the app at this point?). They are telling me to pay for 3rd party shipping software to import and ship my orders because they cannot get them into Shopify themselves.